Sr. Project Manager (US-Based)

Department: Operations

Employment Type: Full Time

Location: Remote US

Reporting To: Director, Research Services

Description

Rep Data is looking for an experienced Senior Project Manager to join us full time in Q2 2024. The Sr. Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Sr. Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Sr. Project Manager will work within a team of several other project managers reporting to one of our Research Services Directors.

NOTE:

1. This position will be working either 8-5 Pacific Time or 8-5 Mountain Time. The majority of the team works 8-5 Central Time, but we need project coverage across US time zones.
2. Rep Data is currently open to hiring in the following states: CA, CT, GA, IL, LA, MD, MI, NC, NJ, NY, OR, SD, TX, UT, VA, WA
   
   
   

What you will do:

• Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kickoff to successful close
• Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates and issue resolution
• Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication
• Lead and coordinate support from internal team members and third party partners with clear specifications, timelines, and expectations 
• Immerse yourself in our clients’ businesses, understanding their challenges, objectives, how it is performing and how they define success
• Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes and revised roles

What you bring:

• Required
  • 3+ years of excellence in client-facing project management of advanced online sample projects
  • Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics
  • Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables
  • Native-like fluency in business English, with a wide knowledge of various professional terms from different industries
  • An at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position
• Preferred
  • Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients
  • Bachelor's degree
• Attributes:
  • An energetic self-starter with a proactive attitude who can learn quickly
  • Strong critical thinker with excellent time management, prioritization and organization skills including the ability to effectively multi-task under pressure
  • Professional demeanor, excellent written and oral communication skills 
  • Able to thrive in a fast-paced continuous learning, continuous improvement environment
  • Positive energy and ability to handle stress in the face of challenges

What we offer:

• Competitive base salary, plus opportunity for quarterly bonus program based on company and individual performance
• Employer subsidized medical, dental, and vision coverage
• Outstanding company culture
• Self-managed PTO
• 10 paid US holidays
• Birthday day off program
• 401K plan and matching program
• Work from home with reimbursements for work-related expenses
• Company-provided computer
• Paid volunteer program
• An opportunity to work with some of the best and brightest in the market research industry and drive large-scale innovation in restech