In Room Dining Server (FT) - The Langham, Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

 

DEPARTMENT: In-Room Dining

 

JOB TITLE: In-Room Dining Server        

            

REPORTS TO: In-Room Dining Manager/Shift Supervisor

 

SUPERVISES: n/a

 

PRIMARY OBJECTIVE OF POSITION:

 

Delivers food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently.  Also assists in the maintenance of the In-Room Dining area and equipment.

 

RESPONSIBILITIES AND JOB DUTIES:

 

• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in In-Room Dining.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of guest room layout, locations and room numbers/names.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended.
• Maintain complete knowledge and comply with all departmental policies/service procedures.
• Maintain knowledge of Micros and manual systems.
• Answer In-Room Dining phone within 3 rings, using correct salutations and telephone etiquette.
• Complete opening side duties as assigned:
  • Check quality and amount of all In-Room Dining stock and supplies using checklist.
  • Fold/stack In-Room Dining napkins.
  • Requisition all necessary supplies and transport from storeroom to In-Room Dining.
  • Set tables and trays according to service standards.
  • Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic) according to service standards.
  • Ensure a sufficient supply of all silverware, glassware and chinaware for service.
  • Prepare all cold food items (cereals, fruits, salads).
  • Check cleanliness and condition of all equipment for use in In-Room Dining area, rectify any deficiencies.
  • Ensure all flowers and decorative items are fresh for guest use.
• Retrieve all food orders from kitchen and place on table/tray in accordance with the departmental standards.
• Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
• Transport tables/trays from In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
• Enter the guest room and place the table/tray by following