Sr. Systems Analyst

Overview

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. PSI is currently seeking an Senior System Analyst. The Senior Systems Analyst responsible for technical program support across Project Management, Tier III PIV Service Desk, Testing & Release, reporting, and transition activities. Acts as a primary technical integrator between contractor teams, VA stakeholders, vendors, and the COR/PM to ensure CPMP execution, timely reporting, high‑quality Tier III support, and smooth releases and transitions.

Essential Functions and Job Responsibilities

This role provides the technical backbone for CPMP execution, Tier III service excellence, release readiness, reporting integrity, and low‑risk transitions for PIV NextGen support.

• CPMP & Reporting: Support development, maintenance, and monitoring of the Contractor Project Management Plan (narrative + graphical). Produce monthly progress reports (Word/MS Project) with data definitions, ICT deliverable Section 508 status, issues/resolutions, and CPMP variance tracking.
• Meetings & Coordination: Prepare materials, present technical content, and produce minutes for Technical Kickoff, weekly PIV Operations meetings, monthly contract reviews, Technical Interchange Meetings (TIMs), and biannual Program Management Reviews (PMRs).
• Tier III Service Desk Support: Provide subject‑matter troubleshooting for PIV NextGen integrations (Active Directory, IAM, PKI, certificates, client software). Follow VA workflows in ServiceNow, resolve/ticket escalations, coordinate vendor escalations, and produce weekly/monthly Tier III metrics (tickets assigned/resolved, avg closure time).
• Testing & Release Support: Validate NextGen client updates and patches against VA baselines, coordinate field testing, document anomalies, prepare release intake/packaging support, and publish OIT bulletins/knowledge articles. Maintain installer packages and release readiness artifacts.
• Knowledge Management: Author and review knowledge base articles, SharePoint/Teams content, troubleshooting guides, and technical documentation; manage PIV Champions channel content and training materials.
• Metrics & Dashboards: Extract and analyze ServiceNow/Jira metrics; produce tabular and graphical reports and daily/weekly status products (PIV System Status Report).
• Transition & Onboarding: Develop/execute 90‑day Transition Plan when required; coordinate knowledge/data transfer, training, asset disposition, and personnel support to successor teams.
• Compliance & Security: Ensure solutions meet VA TRM, VA Critical Security Controls, FICAM/HSPD‑12/PIV requirements, Section 508 guidance, and support ATO/FedRAMP documentation needs.
• Continuous Improvement: Identify process inefficiencies, recommend automation, and implement improvements to reduce ticket resolution time and increase system stability.

Minimum Requirements

• Degree should be in Computer Science, Engineering, Mathematics, or an equivalent technical discipline.
• 8 additional years of relevant experience may be substituted in place of the Bachelor’s degree.
• 5 years of relevant IT experience, specifically in:
• Analysis, design, and integration of information systems
• Working with COTS (Commercial Off-The-Shelf) software and development software
• Translating business requirements into system requirements using structured analysis and design methodologies
• Evaluating cost factors and risks in system implementations.
• 8+ years’ systems analysis/engineering experience supporting enterprise IT programs for federal customers (VA/DoD preferred).
• Demonstrated experience with ServiceNow, Service Desk/Tier III workflows, and support reporting.
• Strong technical skills with directories/authentication (Active Directory, PKI/PIV), Windows client software, and application/server troubleshooting.
• Experience in testing and release coordination, field test management, and producing test reports.
• Proficiency in SQL and data extraction for metrics reporting; experience with MS Project, Word, Excel, Power BI or similar.
• Experience authoring knowledge articles, technical guides, and presentation materials.
• Strong oral/written communication and stakeholder facilitation skills; proven ability to lead TIMs and brief executive audiences.
• Familiarity with VA security/compliance frameworks (RMF, NIST, FICAM, Section 508).
• Active federal clearance (Public Trust minimum; higher preferred) or ability to obtain.

Required Technical/Business Tools Experience

• IT Serv