Lead Sales Associate- Full Time

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok)

LEAD ASSOCIATE 

REPORTS TO: Store Management 

SUMMARY: The Lead Associate’s primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and also performs a variety of operational activities as assigned by Store Management. 

OVERALL RESPONSIBILITIES 

• Consistently provides TH Customer Service to company standard. 

• Keep merchandise filled to appropriate levels on sales floor. 

• Ensure the store is visually distinctive and appearance impeccably maintained. 

• Minimize shortages through proper loss prevention procedures. 

• Demonstrates awareness of store sales plans and results. 

• Demonstrates awareness of individual contribution to business results. 

• Follow all operational policies and procedures. 

• Manage time and prioritize tasks. 

• Demonstrate effective written and verbal communication skills. 

• Attends Take 5 meetings and participates in staff meetings, as required. 

CUSTOMER SERVICE RESPONSIBILITIES 

• Generate maximum sales potential in accordance with the TH Customer Service standards. 

• Builds repeat customer base through excellent data capturing and service. 

• Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling. 

• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner. 

• Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks. 

• Demonstrate effective written and verbal communication skills. 

• Manage time and prioritize tasks. 

PERSONAL: 

• Represent the TH image through personal and professional appearance.