Email Systems - JWICS Specialist

Position: Email Systems - JWICS Specialist Location: Alexandria, VA Work Environment: On-site with potential for authorized telework Clearance Required: TS/SCI Status: Funded  

Knowesis is currently seeking an exceptional Email Systems - JWICS Specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services (ITSS) Bridge contract.

To be eligible for this position, candidates must have a TS/SCI security clearance and possess United States Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of United States Citizenship will not be considered due to the position's security clearance requirements.

The Job Duties and Responsibilities include, but are not limited to the following:

• Engineer, design, install, configure, and optimize email systems for the Joint Worldwide Intelligence Communications System (JWICS) Top Secret/Sensitive Compartmented Information (TS/SCI) network
• Provide system and engineering support for Microsoft Exchange email systems on the JWICS network for documented and approved projects and tasks
• Ensure all engineered email solutions are in compliance with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs), Department of Defense (DoD), and OIG policies and standards for TS/SCI systems
• Ensure engineered email solutions are designed to maintain the highest availability and service dependability on the JWICS network
• Maintain existing and, as required, develop new documentation that includes Standard Operating Procedures (SOPs) and System Architecture Guides and Diagrams, adhering to organizational templates, policies, and standards for JWICS email systems
• Perform root cause analysis of critical email system outages and incidents on JWICS, engineer permanent solutions, and coordinate implementation
• Support the OIG Project Management Office (PMO) and Enterprise Architect (EA) during requirement analysis to develop technical solution options for JWICS email systems
• Provide OIG managementwith  proposed configurations, optimizations, and system improvement plans for the JWICS email infrastructure
• Work with the OIG PMO to establish and meet project milestones to ensure all solutions meet documented customer requirements and are within project scope
• Follow all OIG Change Management and Engineering Review processes and ensure changes are completed according to the project and release manager schedule for JWICS email systems
• Work as part of a project team to engineer and develop migration plans for existing email services, ensuring minimal service interruption on JWICS
• Engineer and design email hardware and software solutions as required to ensure the capacity and availability of OIG email services on JWICS
• Engineer, install, configure, optimize, support, and design email solutions that incorporate DoD security requirements such as Public Key Infrastructure (PKI) and Host Based Security System (HBSS) for JWICS
• Manage and administer Microsoft Exchange servers, including mailbox management, distribution lists, and organizational mailboxes on JWICS
• Configure and manage email security features, including spam filtering, malware protection, and email encryption on JWICS
• Monitor email system performance, capacity, and availability on JWICS and proactively address issues
• Perform email system backups and restoration procedures on JWICS
• Troubleshoot and resolve email delivery issues, connectivity problems, and client configuration issues on JWICS
• Implement and manage email retention policies and compliance requirements on JWICS
• Configure and support email clients and mobile device access to JWICS email systems
• Coordinate with directory services administrators for Active Directory integration with email systems on JWICS
• Apply patches, updates, and security fixes to email systems following established change management procedures on JWICS
• Create and maintain email system documentation, including configuration guides, troubleshooting procedures, and runbooks for JWICS
• Provide technical support and guidance to users and help desk staff for JWICS email issues
• Maintain strict adherence to all Sensitive Compartmented Information security protocols and procedures
• Meet OIG established service level metrics and performance standards for JWICS email system operations
• Travel within the Continental United States (CONUS) and the National Capital Region (NCR) may be required to attend meetings, conferences, and training

Required Qualifications: