Refusals Associate

We’re on it!
Arvato offers you one of the most dynamic work environments you can imagine. We are growing, innovating and we solve the challenges of our clients around the world every day. How do we do it? With our global team of 17,000 colleagues at 87 locations in over 17 countries and our special spirit: We're on it! As a strategic growth partner for our clients, we use cloud-based e-commerce and IT platforms as well as state-of-the-art automation technology to realize complex, global supply chain solutions.

Responsible for processing refused, returned, and undeliverable shipments to ensure accurate disposition and inventory reconciliation. Associate must work efficiently in a fast-paced warehouse environment while maintaining accuracy, quality standards, and proper documentation within warehouse management systems.

 

Your Task

• Receive and process refused, returned, and undeliverable shipments from carriers
• Inspect returned materials for damage, defects, or discrepancies
• Verify returned product against shipment documentation and system records
• Perform data entry and update warehouse management systems accurately
• Sort and route products for restock, disposal, return-to-vendor, or further review
• Identify and document discrepancies and communicate issues to Lead or Supervisor
• Repackage and relabel products as required
• Maintain accurate inventory records and assist with reconciliation processes
• Ensure compliance with quality control standards at all steps
• Maintain a safe, clean, and organized work environment
• Operate RF scanner and other warehouse equipment as required
• Lift and move materials up to 30 lbs.
• Work collaboratively with Fulfillment, Inventory Control, and Management teams
• Adhere to the company’s Quality Policy Statement and participate in the Quality Management System
• Report all injuries and accidents to Lead or Manager
• Perform additional duties as assigned to support operational efficiency
• Shift: 1st Shift - Weekends and Overtime required

 

Your profile 

• Ability to work in a fast-paced environment with attention to detail
• Strong organizational and problem-solving skills
• Basic math and counting skills
• Effective communication skills (verbal and written)
• Computer and RF hand-held scanner experience preferred
• Ability to stand for extended periods
• Repetitive motion with hands and arms
• Ability to work independently and within a team
• Skill set desired but not required: High school diploma (preferred or GED (required, 2 yrs of experience in a fast-paced or media finishing environment (preferred)

 

We Offer

• Salary: $18.50 - $20.00
• Medical, Dental, Vision, Life Insurance, and Disability Pay. 
• 401(k) with company matching up to 6%. 
• Paid Time Off, including paid holidays. 
• Flexible Spending Accounts. 
• Voluntary benefits such as legal and financial assistance, pet insurance, and more. 
• Employee Assistance Program. 
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. 
• Commuter benefits. 
•  Employee engagement activities.   

 

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color,