Business Process Specialist – Homes / HEEHR Energy Rebate Programs

Job Overview:

 

APTIM’s Energy Transition team is seeking an experienced Business Process Specialist to support Home Energy Rebate programs, ensuring alignment with U.S. Department of Energy, State Energy Office, and program compliance requirements while improving program efficiency and consistency across partner organizations. APTIM’s role is to develop and manage Home Energy Rebate programs created through the Inflation Reduction Act (IRA) including the Home Owner Managing Energy Savings (HOMES) Program and the High-Efficiency Electric Home Rebate (HEEHR) Program. The Business Process Specialist is a high-impact, fast-paced role requiring exceptional organizational, and communication skills. This role serves as a critical bridge between program operations and compliance teams to ensure processes, systems, and workflows are efficient, scalable, compliant, and aligned with program objectives.

 

APTIM’s Energy Transition team is a recognized leader in the marketplace. Our technical experts deliver highly innovative projects and complex client solutions providing the full breadth of energy solutions including energy management, carbon management, smart energy infrastructure, distributed energy resources (DER), and carbon-free mobility solutions. Our consultants proactively collaborate with clients to define and implement strategies and campaigns around key business drivers, with the primary focus of finding and delivering high-impact projects exceeding expectations and meeting the unique needs for our commercial and retail clients.

 

The successful candidate will immediately support program planning and operations. This role requires a critical thinker with strong organizational, program delivery, design, and communication skills, as well as the ability to maintain productive relationships with colleagues, implementation contractors, and subcontractors. The Business Process Specialist develops and maintains standard operating procedures, process maps, operational documentation, QA/QC protocols, and business requirements while supporting system integrations, workflow optimization, audit readiness, and organizational change management. Working with cross-functional teams, the position identifies opportunities to standardize processes, improve operations, and drive continuous improvement to support consistent customer experience, regulatory compliance, and successful program delivery.

 

Key Responsibilities/Accountabilities:

 

Process Design, Development & Standardization

• Apply systems thinking to translate DOE, state, client, and program requirements into end-to-end operational processes, identifying gaps, inefficiencies, risks, and opportunities for standardization.
• Lead the development and refinement of new and evolving program processes by gathering input from internal teams, subcontractors, implementation partners, and stakeholders.
• Create and streamline processes in collaboration with program leadership to reduce effort and improve timeliness, predictability, quality of outputs, and customer/contractor experience.
• Develop future-state workflows, process maps, journey flows, business rules, decision trees, and other visual artifacts to support decision-making, stakeholder alignment, and program launch readiness.
• Support operating model design across program functions, including project application intake, eligibility review, incentive processing, contractor participation, customer escalations, QA/QC, reporting, and compliance.

 

Process Documentation & Knowledge Management

• Translate approved processes into clear, structured, and auditable SOPs, operations manuals, templates, checklists, intake forms, tracking tools, and supporting materials.
• Establish and maintain an organized, scalable library of reusable process flows, procedures, templates, and reference materials with appropriate version control and change history.
• Capture outcomes from meetings, working sessions, and implementation decisions and convert them into finalized process artifacts and documentation.
• Identify and document gaps or missing information in process, system, and support documentation and coordinate follow-up actions to ensure operational readiness.
• Facilitate knowledge-transfer sessions and support training/readiness activities so that workflows, integrations, tools, and procedures