Sr. Specialist, Employee Communications

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Directly supports Operational Communication strategy, planning and execution for Technical Operations & Engineering; Network; and Comcast Business functions within the West Division. Responsible for managing and maintaining the organization, publication and documentation aspects of Operational Communications tools and projects. Interacts regularly with senior executives and cross-functional business partners. Must be able to provide project leadership and expert communications consult, as well as owning appropriate projects from start to finish with limited oversight. Possesses in-depth experience, knowledge, and skills in communications discipline. Able to work independently, juggle multiple priorities, and assess prioritization of projects.

Job Description

Core Responsibilities

• Manages the organization, documentation and publication of all customer-impacting content and communications.  

• Coordinates with content providers in the design and development of email newsletters, job aids, presentation slides, learning tools and other communications to enhance user effectiveness.  

• Support strategy development for communication needs across operational functions.  

• Reviews and edits content of communications materials to ensure content meets established communications standards and guidelines before publication. Ensures prior approvals are coordinated and obtained prior to any document dissemination. 

• Excellent writing and editing skills to produce high quality, engaging content on complex subject matters. 

• Liaises with senior leadership and functional partners on the full lifecycle of communications, from content creation to reviews, approvals and distribution. 

• Maintain existing documentation to ensure accuracy and relevance in partnership with IT and stakeholders.  

• Designs and maintains user feedback reporting systems and provides actionable insight to ensure optimal communications performance.  

• Self-starter with the ability to work both independently and collaboratively, prioritize, and manage multiple projects. 

• Keeps communications fresh, creative and engaging.  

• Consistent exercise of independent judgment and discretion in matters of significance.  

• Regular, consistent and punctual attendance.  

• Develop high proficiency in West Division Internal Communication tools and platforms, including but not limited to Sharepoint, EmailOpen, and Celestial Knowledge.  

• Other duties and responsibilities as assigned.  

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Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our product