Schools and Group Coordinator

What you'll bring to the team

 

🎓✨ Now Hiring: Schools & Group Coordinator

📍 Location: [Your Attraction Name]💼 Department: Sales & Guest Services💰 Pay: Competitive | Schedule: Flexible, including weekends and holidays

 

Are you a people person who loves planning, organizing, and creating unforgettable guest experiences? 🌟 Do you thrive in a fast-paced, dynamic environment where no two days are the same? Then SEA LIFE (part of Merlin Entertainments) wants to hear from you! 🐠🎉

We’re on the lookout for a friendly, organized, and proactive Schools and Group Coordinator to manage our group reservation process and deliver exceptional guest service from first contact to the final wave goodbye. 👋🎟️

Qualifications & Experience

🧭 What You'll Do:

As a key part of our Guest Experience and Sales team, you'll take the lead on coordinating school and group visits, ensuring a smooth, fun, and educational experience from start to finish. Here's what your day-to-day might include:

🧑‍🏫 Group Coordination & Guest Relations

• Handle all aspects of the group booking process — from initial inquiry to on-site welcome

• Provide timely information and support to schools, tour operators, and group leaders

• Be the smiling face that welcomes groups upon arrival 👋😊

• Respond to guest questions and inquiries via phone and email 📞💬

📊 Sales, Strategy & Organization

• Cultivate and maintain strong relationships with schools and group clients

• Drive new and repeat business through effective communication and follow-ups 💼📈

• Support on-site operations during special events, promotions, and peak periods

• Maintain accurate records, contracts, and revenue reports 📋💻

• Attend trade shows and client meetings as needed to promote the attraction

🎯 Project Management & Teamwork

• Coordinate sales calls and presentations

• Develop schedules and event checklists to ensure seamless execution

• Collaborate with internal teams to improve attraction experiences for groups

• Support campaign analysis and help develop educational initiatives

🎓 What We’re Looking For:

✅ Strong communication and organizational skills✅ Friendly, professional, and comfortable working with a wide variety of guests✅ Detail-oriented and great at juggling multiple priorities✅ Proficient in Microsoft Office (Word, Excel, Outlook, Access)✅ Team player who thrives in a dynamic, fast-paced environment✅ Positive attitude and adaptable to change

🎓 Education & Experience

• High school diploma or GED required

• College degree preferred

• 2+ years in customer service or group sales; call center experience a plus

🔧 Extra Points If You Have:

• Event planning or hospitality experience 🎪

• Experience with CRM systems or booking software

• Familiarity with working in attractions, museums, or educational settings

🕒 Work Schedule & Conditions:

• Mostly Monday–Friday, but flexibility is key — some weekends, holidays, and early mornings may be required

• Must be comfortable sitting, standing, walking, and using a computer for extended periods

• May require occasional local travel

• Ability to lift up to 10 lbs with or without accommodation

• Work may be indoors or outdoors with varying temperatures and noise levels 🌡️🎢

🌍 Everyone Matters at Merlin

At Merlin Entertainments, we believe in the magic of diversity, inclusion, and belonging. 🌈 We welcome people from all backgrounds and walks of life, and we’re committed to building a team that reflects the guests we serve. If you need any accommodations to apply or interview, please reach out — we’re happy to help!

📧 Contact: NAPeopleHUB@merlinentertainments.biz

🚀 Ready to Make Magic Happen?

If you’re excited about building relationships, making people smile, and being part of an energetic, guest-focused team, we want you on board!

📝 Apply now and bring your talent to one of the world’s most exciting family attractions! 🌟

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding