Operational Effectiveness Manager

Job Title:

Operational Effectiveness Manager

Location:

CityScape

What you'll do:

As the Operational Effectiveness Manager, you will lead a team of 2–5 employees focused on driving operational excellence and managing change across Preferred Banking. You'll champion the department’s Sales, Service, and Operations philosophy through strategic initiatives and execution. You'll maintain and expand internal testing programs for physical and virtual branches, lead operational change efforts, and serving as a subject matter expert for audits and process improvements.

• Lead the design and execution of a performance management framework that promotes consistency, accountability, and alignment with strategic goals.    Analyze operational data and KPIs to identify trends, improve productivity, and enhance service quality.  Develop and implement operational effectiveness testing models using Risk Control Inventory and Self-Assessments.
• Optimize processes across branch and contact center operations to support scalability and long-term sustainability.  Serve as a subject matter expert for Preferred & Small Business Banking, responding to complex partner requests and guiding end-to-end process execution.  Collaborate with cross-functional teams to standardize branch operating models aligned with the bank’s brand and client experience.
• Ensure new workflows and tools are scalable and support a cohesive brand identity across the retail footprint.  Maximize client impact by driving operational consistency, efficiency, and elevated service delivery.  Lead internal operational reviews and partner with audit, risk, and compliance teams to ensure audit readiness. Identify and mitigate operational risks while supporting remediation and continuous control improvement.
• Promote a culture of compliance, integrity, and operational discipline. Advise senior leaders on operational readiness and execution during periods of growth and transformation.  Align initiatives, policies, and systems across departments to support organizational consistency and scalability. Lead or support change management efforts for new processes, technologies, and client-facing improvements.  Manage team workload distribution, facilitate cross-training, and report on key metrics such as turnaround times and productivity. Monitor individual performance to support career development and ensure effective business support.Execute strategic initiatives driven by data analytics under the direction of the Preferred Banking Director. Develop strategic presentations across various mediums.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What you'll need:

• 6+ years of related experience in Finance (GL Mgmt, Public Reporting, Analysis) or similar field.
• Bachelor's degree or equivalent experience required; Bachelor's degree or equivalent experience preferred.
• Previous leadership experience required.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced Skills in business and technical writing, with familiarity in industry-standard specifications;  experience implementing operational change in growth environments.
• Intermediate to advanced skilled in project and change management.
• Intermediate speaking and writing communication skills.
• May require up to 25% travel.
   

Compensation: Salary range for new hires is generally $101,245.00 - $125,065.00 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western