Clinical Services Representative 1
Franciscan Missionaries of Our Lady Health SystemAbout the role
The Clinical Services Representative supports clinical staff by performing clerical and administrative tasks that help maintain unit efficiency and deliver excellent customer service to patients and visitors. Follows established guidelines and works under close supervision.
Job Standards and Performance Expectations
Patient Medical Records
- Assemble and maintain patient charts from admission through discharge.
- Collect printouts, file documents, run reports, and retrieve data as requested by physicians and nurses.
- Order equipment and supplies; maintain adequate inventory levels.
- Accurately process patient orders and requests for exams and ancillary services (e.g., x-rays, lab tests, transportation).
- Coordinate patient admissions, transfers, and discharges.
- Retrieve medications from the pneumatic tube system or pharmacy and deliver to nursing staff or secure location per nurse manager instructions.
Quality & Customer Service
- Assist nursing staff with medication retrieval and placement for administration.
- Act as receptionist: greet patients, direct visitors, and provide information to medical staff.
- Answer phones using proper etiquette; respond promptly to patient call lights.
- Maintain a clean, organized work area and ensure office equipment is functional.
Collaboration & Communication
- Contact physicians for consults and notify nursing staff of updates.
- Perform other duties as assigned.
Education: High school diploma or equivalent.
- Training: Medical Terminology or Medical Assistant training preferred; Cerner (CIS) experience a plus.
- Skills: Strong communication, customer service, and computer skills; knowledge of medical terminology; ability to multitask and operate office equipment.
- Licensure: Current BLS certification required only in mental health departments.
FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, FMOL Health had:
- 1,747 Licensed Beds
- 65,322 Discharges
- 44,592 OR Procedures
- 10,827 Full Time Employees
- 331,360 Inpatient Days
- 1,915 Active Medical Staff
- 229,296 Emergency Visits
As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.
As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”
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