Director of Data Operations

Company DescriptionGovini is the leading Commercial Data company in the Defense Technology space. Built by Govini, Ark.ai is used at scale across the National Security sector of the U.S. federal government. This platform enables government analysts, program managers, and decision-makers to gain unprecedented visibility into the Companies, Capabilities, and Capital in National Security to solve challenges pertaining to Acquisition, Foreign Influence & Adversarial Capital, Nuclear Modernization, Procurement, Science & Technology, and Supply Chain. Govini has offices in Arlington, Virginia, San Francisco, California, and Pittsburgh, Pennsylvania.
The Director of Data Operations is a critical role in the overall success of the Ark.ai decision science platform. The platform and the underlying data quality are essential for delivering our customers the timely and accurate information they need to make decisions that impact our national security.  Your job is to ensure we exceed our customers’ expectations. The role is equal parts process, people management, and technical acumen.  You understand data in depth, and you are passionate about the customer experience resulting from delivering high-quality data.
This is a full-time team member position, working in our Pittsburgh, PA office.

Scope of Responsibilities

• Manage a team of data stewards, content analysts, and quality control testers to ensure daily data pipelines are operating at peak performance and quality.
• Work with cross-functional teams to implement new technologies and processes required to establish, improve and maintain data quality best practices.
• Partner with data engineering to test, validate and productionalize new pipelines; run similar processes for updates and maintenance.
• Develop KPIs, reporting systems, and methodologies for monitoring data pipelines, data quality, and data infrastructure.
• Establish a cadence for reporting to all levels of the organization.
• Take full ownership and accountability of the data quality in the production platform.
• Document all processes and systems in detail; create repeatable processes that can be deployed at scale.
• Train, enhance, and retrain the teams to continuously improve the overall customer experience with our data platform.

Qualifications

• In order to do this job well, you must be a master of process and have high attention to detail.  You can instruct your teams on how to perform their duties because you have done it, and you lead by example. You have a passion for great work and nothing less than your best will do. You share our intolerance of mediocrity.  You’re uber-smart, challenged by figuring things out and producing simple solutions to complex problems.  You truly enjoy delivering customer value, and take pride in your work.  Knowing there are always multiple answers to a problem, you know how to engage in a constructive dialogue to find the best path forward.  You’re scrappy.  We like scrappy.


• Candidate must be a US citizen.

Required Skills
• 7+ years working in a technical role in a data and analytics business; 3+ years as a people manager.
• Experience building end-to-end quality control frameworks, with a specific focus on data quality.
• Solid SQL skills; ability to work with all common file types (JSON, XML, etc.) and database systems (Postgres/relational databases, key-value stores, etc.).
• Exceptional verbal and written communication skills; ability to communicate at all levels of the organization.

Desired Skills
• Programming experience in an object-oriented language.
• Experience in a startup or other entrepreneurial environment.
• MBA or advanced degree in a technical field.

We firmly believe that past performance is the best indicator of future performance.  If you thrive in ambiguity, are a self-starter, and care about solving technical problems in the national security domain, we’re eager to hear from you.
Govini is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.