Manager, Sales Operations & Hotel Engagement

Wyndham Hotels & Resorts is now seeking a Manager, Sales Operations & Hotel Engagement to join our team at the Remote in the United States location in Remote, Remote.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This position is responsible for supporting and delivering the sales training strategy and change management to include Global Sales, Regional Sales, Remote Sales Services and Operations support.  As part of the Global Sales Operations team, this role will act to increase seller effectiveness in the market and assist the global sales organization with driving overall contribution through enablement.  This position will also support Hotel Engagement by leading initiatives that support overall communication and support of the Global Sales Value Proposition.

What you'll do

Global Sales Effectiveness & Training
Position will partner with leader on the strategy of ongoing sales training. Will determine emerging trends to focus, specific skill sets and sales skills by role and execute sales training accordingly.  Position will take direction from leaders on if specific teams or segments are not performing to expected levels and adjust training as needed to drive revenue performance. This will include a combination of in-person training, virtual training and self-paced sessions via Wyndham University.  In addition, this role will work with SMEs and partners to schedule Monthly training calls for both Sales Team and Hotels.

Global Sales & Remote Sales Services Onboarding 
Position is responsible for the development, creation, and delivery of all the New Hire Onboarding training.  This includes the initial sales systems and lead process training, as well as the training on sales programs and support resources to drive contribution.  Role will also evaluate trainees after onboarding at 30-, 60- and 90-day follow-up with leader and team member to ensure that the team member is hitting ramp-up milestones.  If additional training is needed in a specific skill set, additional sales training will be scheduled.  This will include a combination of in-person training, virtual training and self-paced sessions via Wyndham University.

Hotel Engagement
Position will work with leader to determine the sales training strategy for hotels to drive owner engagement and lead conversion.  This includes the creation of content to be shared consistently with the field to include but not limited to HMP, Brand Meetings, FAC Meetings, Boot Camps etc.  Position will work with leader to determine the best form of delivery and deliver the content in-person, virtual or train the trainer format.

Project Management
Partner with leadership to plan, organize, control, and lead projects within established budget and timelines.  
 

You'll be successful if you have

• Ability to work well both independently and as part of a team to achieve goals and targets.
• Proven ability to lead a team of developing associates.
• Ability to work simultaneously on several initiatives and priorities often under pressure.
• Excellent interpersonal and communication skills to work with people at all levels and from all backgrounds and parts of the world. 
• Ability to build and deliver presentations or written communication in a concise and well-organized manner.
• Ability to stay objective and fair when dealing with sensitive internal/external customer situations maintaining constructive working relations.
• Self-starter, exhibiting initiative, confidence, professionalism, and good judgment.
• Works with a high level of accountability, results orientated and dependable.
• Ability to make business decisions with integrity and honesty.
• Travel required 25%.

Required Qualifications/Expe