Director of Program Management

About Skylo

Skylo is a global Non-Terrestrial Network service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. 

Skylo’s direct-to-device service is now live across four continents, with more than 50 million square kilometers of coverage, in partnership with multiple satellite operators, mobile network operators (MNOs), Tier-1 chipset makers, and OEMs. Devices connected over satellite are managed and served by Skylo's commercial NTN vRAN, featuring a 3GPP standards-based cloud-native base station and core. Skylo provides anywhere, anytime connectivity solution that seamlessly roams between terrestrial and satellite networks. Our focus is on enabling connected services for people outdoors and connected workflows across three main verticals: mass-market consumer devices, automotive, and industrial IoT. 

This role is located Mountain View, CA where we are onsite 3 days a week in office. 

Summary Of How You Will Impact Skylo

Skylo is seeking its first Director of Program Management to lead and shape the entire customer journey from engagement through launch. This role will define and execute our customer success strategy, ensuring seamless pre and post-sales experiences, from onboarding to ongoing growth. This person will address key areas like product definition, training, and marketing while driving customer satisfaction, retention, and engagement by aligning cross-functional teams for lasting success. This role combines both strategic leadership and tactical execution, ensuring that day-to-day activities are carried out effectively. This role works closely across all cross functional groups within Skylo, continually optimizing the processes and using the tools to ensure repeatable and scalable onboarding.

How You Will Contribute 

• Own the customer onboarding, execution and launch journey from engagement through post-sales to renewal, ensuring alignment across teams, clients, and touchpoints.
• Ensure Skylo’s customer and partner satisfaction with onboarding and new program launches  
• Create documented, repeatable & scalable processes to effectively manage programs and onboard customers, with clear timelines and outcomes
• Set clear onboarding milestones and success metrics, ensuring smooth transitions from sales to implementation.
• Act as an effective point of communication and escalation for partner issues, collaborating cross-functionally to resolve challenges.
• Build and maintain strong, long-lasting relationships with key external stakeholders, serving as their advocate within Skylo.
• Lead partner training and enablement programs to increase product adoption and value realization.
• Coordinate with internal Skylo resources and teams to ensure an effective customer onboarding including contracts, systems onboarding, and training.
• Coordinate with internal Skylo resources to ensure there is a cohesive customer or partner implementation plan across engineering, product, finance, and other domains

What We Look For 

• 8+ years of experience in Program Management (external facing), Customer Success, Customer Onboarding, or a related role 
• Proven ability to build and maintain relationships at senior management/executive levels.
• Ability to handle complex, cross functional program execution
• Strong leadership skills with a history of building and managing high-performing teams.
• Strategic thinker with a track record of meeting or exceeding retention and growth targets.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to confidently represent your point of view to senior leadership and influence cross-functional teams.
• Experience with program management tools and technologies, including JIRA.
• Comfortable in fast-paced, dynamic environments, adapting quickly to changing priorities.

What We Offer

With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as: 

• Competitive compensation packages including a stock option based equity program 
• Comprehensive benefits including medical, dental, vision, retirement plan
• Monthly allowances for wellness and education reimbursement
• A generous time off policy, holidays, and the opportunity to temporarily work abroad
• Once in a lifetime opportunity to be a part of developing and running world’s first commercial, live direct-to-device satellite network