Business Application Specialist, C2C

Responsibility for a software application, overseeing application development. Manages the user demands and education of the application. This role will oversee development, implementation, training and daily support requests in an Agile environment

ESSENTIAL JOB FUNCTIONS
Primary ownership of the C2C Help Desk supporting day to day user operations

• Industry experience within international supply chain and transportation.
• Describe the application with understanding of users and use, and develop an application that serves both.
• Guide/oversee system integrations, user acceptance testing and deployment to end users to ensure seamless updates of the application and its features.
  Setup and manage C2C inbound and outbound EDI messaging
• Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation.
• Manage sprints, a backlog and application roadmap on a two-week Agile cadence.
• Understand business needs, writing clear stories to execute during each sprint.
• Analyze the impact of proposed solutions across the global organization; develop use cases to explain/demonstrate business requirements, specifications, and acceptance criteria to users.
• Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.
• Work closely with internal stakeholders to manage the process, workflow, data quality and roadmap.
• Work closely with vendor for any professional services as well as support/bug incidents
• Recognize and highlight opportunities by region/station, mode of transport, carrier or client and communicate to leadership for review.
•  Make data driven decisions and implement metrics to manage progress and impact.
• Act as liaison and consultant for any PowerBI reporting (internal and external facing), C2C data model shaping and global standard Warehouse Operations KPI
  metrics
• Comfortable with creating adhoc queries not fit for long term use
• Management experience in networking, server/desktop management and peripherals (including mobile devices)
• Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

PHYSICAL REQUIREMENTS

Job may require extended sitting or standing, use of standard office equipment.

 

OTHER SKILLS/ABILITIES

• Excellent communication skills; Ability to convey ideas effectively, listen intently, write strong product requirements, and drive consensus across functions and teams.
• Ability to deal with ambiguity—given an open-ended task, can achieve great work with minimal supervision.
• Self-motivated and goal oriented with strong organization skills and an excellent attention to detail.
• Experience in working with end users to elicit and document requirements.
• Empathy for end users - craft intuitive workflows that improve user experience.
• Technical competence; can discuss APIs and data models, but not necessarily an expert; able to navigate as needed.
• Comfortable and competent analyzing data, developing meaningful business objectives/metrics to measure progress.
• Strong collaboration and teamwork skills in a small setting, as well as across different geographic locations.
• Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals.
• Advanced knowledge of MS Office, Visio and backlog management tools.
• Expert knowledge of project management principles and practices.
• Experience working in an Agile/Scrum environment.

 

EDUCATION AND EXPERIENCE

• 5-10 years' experience providing C2C application support on a daily basis
• Bachelor's degree
• 3- 5 years of experience as a Product Manager or relevant work experience
• Strong business acumen with a strategic-thinking mindset, effective management skills, and the ability to proactively respond and scale to market demands
• Exceptional analytical, problem-solving, and decision-making skills

 

CERTIFICATIONS AND LICENSES

• Professional certification is not required in this position

 

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

https://assessment.predictiveindex