Director, Fraud Strategy Manager - Personal Loans (Remote)

Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We’re committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.

The anticipated salary range for this role is between $203,000.00 and $230,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.
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Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank’s first anniversary. We don’t plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group’s 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.

SUMMARY:

We are seeking an experienced professional to manage and evolve fraud infrastructure and strategies for our unsecured consumer personal loan product. As the subject matter expert on unsecured consumer personal loan fraud, you will develop data-driven fraud risk strategies, partner with cross-functional teams, and ensure compliance with audit requirements. Key responsibilities include monitoring fraud loss rates, improving core metrics, exploring new approaches, and managing process improvements to enhance efficiency and effectiveness.  This individual will also build, launch and evolve the fraud graphing technology for Jenius Bank.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• • Manage and evolve fraud infrastructure and strategies for unsecured consumer personal loan.
  • Build, launch and evolve a fraud graph spanning all Jenius Bank products. 
  • Serve as subject matter expert on unsecured consumer personal loan fraud for the entire business.
  • Serve as subject matter expert on resolving to a single identity across any Jenius Bank product.
  • Work with Data Team to launch GenAI query capabilities on Loans data.
  • Develop data driven fraud risk strategies and controls by different type of first- and third-party fraud such as identity theft, synthetic ID, bust out and scams.
  • Partner with Engineering, Product, and Operations teams to conceive, design, and monitor fraud strategies to mitigate fraud risk in the most precise manner possible.
  • Develop and maintain dashboards to track fraud loss rates by fraud types.
  • Develop data driven process to review fraud cases.
  • Improve core metrics related to fraud rate, incidents, charged-off dollars and customer experience from vintage to vintage; track and respond when metrics signal improvement opportunities.
  • Identify and explore new approaches, data sources/vendors and potential partnerships to support improvements to existing and new programs; implement these tools as needed.
  • Partner with fraud operations team to execute on the fraud risk policy and procedures.
  • Ensure compliance with policies and requirements for internal and external auditors for all assigned responsibilities.\
  • Manage all process improvements and enhancements within area of responsibility, including evaluation of efficiency and effectiveness, cost-benefit analysis, process mapping, workflow analyses and process re-engineering.
  • Prepare and communicate department level reporting regarding volumes, effectiveness and project updates, especially in support of performance and conversion activities.

POSITION SPECIFICATIONS:

• • Bachelor's degree, or equivalent education and related experience.
  • 10+ years experience with Fraud Strategy and identity risk management.
  • Unsecured consumer personal loan domain knowledge within Fraud Strategy.
  • Demonstrated analytical and problem solving skills and ability to make sound and rational decisions