Control Center Technician - Warehouse Robotics & Automation

Exotec designs and develops warehouse technology solutions, combining robotics and software to optimize order preparation and logistics for some of the largest brands in retail, distribution and e-commerce .

Thanks to our fleets of robots capable of moving in three dimensions, Exotec has revolutionized the way customers organize their warehouses and logistics flows. We offer a clear alternative to traditional warehouse automation solutions: elegant collaboration between human and robot workers that delivers sustainable warehouse productivity, all while mitigating labor constraints and increasing workplace safety.

As the first industrial unicorn in France, our robotic solutions are now deployed across the globe. After raising $335M USD in a Series D led by Goldman Sachs' Growth Equity business, we continue to expand outside of Europe and are actively hiring for our North America market, with regional offices based out of Atlanta, GA.

As part of the Exotec Maintenance team, the Control Center supports our existing clients on a long-term basis, ensuring the continuous performance of our systems and client satisfaction around the clock - 24 hours per day, 7 days per week.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Supervise and monitor our robotic systems deployed around client sites across North America from the Exotec Atlanta Control Center
• Answer any customer inquiries regarding their installed robotic systems and respond to any support requests
• Accompany clients from beginning to end and ensure all technical issues are resolved in a timely manner
• Collaborate with the other members of the Maintenance team (direct peers, Maintenance Engineers and Maintenance Technicians) as well as the head Control Center at Exotec's France headquarters to solve complex technical issues
• Report and escalate any issues
• Participate in improving system reliability and customer service

Requirements

• Prior experience in a technical customer service or customer support role, including comfort with handling and diffusing escalations
• Some exposure to warehousing, warehouse maintenance or warehouse operations is highly desirable
• High level of problem management and resolution skills
• Robotic operations experience or an interest in robotic operations
• Flexibility with working a rotating shift schedule, including overnight and weekend work