Security Clearance required:

Do you want to make a difference? 
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team 
We are seeking a seasoned ServiceNow Engineer to join our team in supporting Hybrid Agile development projects within a Software Development and Support program for a federal agency. This position plays a crucial role in the agency's mission to modernize IT Service Management through the implementation of best practices, process optimization, and continual service improvement. As a key member of the Agile Design team, the ServiceNow Engineer will provide expert development support, leveraging ServiceNow modules such as ITSM, SPM, ITOM, Customer Service Management, and other workflows, within a DevSecOps methodology framework. This role requires a highly skilled individual who is committed to excellence, innovation, and the delivery of efficient and effective IT services across the organization. This position is contingent upon contract award.
 
What is the position? 
This Senior ServiceNow Engineer position offers a unique opportunity to contribute to significant IT modernization efforts within a federal agency, leveraging the full capabilities of the ServiceNow platform. Your expertise will drive the development of innovative solutions, optimizing processes and enhancing service delivery across the organization.
 
What will I get to do?  

ServiceNow Development: Lead the development and configuration of ServiceNow modules including ITSM, SPM, ITOM, and Customer Service Management, ensuring solutions are aligned with agency requirements and best practices.

Agile Team Collaboration: Actively participate in Agile design teams, contributing to sprint planning, stand-ups, reviews, and retrospectives, ensuring timely delivery of development tasks and project milestones.

Process Optimization: Work closely with stakeholders to understand business requirements and implement process optimizations and enhancements within the ServiceNow platform.

Custom Solutions: Design and develop custom solutions and workflows within ServiceNow to meet unique organizational needs, improving efficiency and user experience.

Integration Support: Develop and support integrations with other enterprise tools and systems, enhancing automation and data exchange across the IT ecosystem.

Quality Assurance and Testing: Ensure the quality and functionality of ServiceNow configurations and customizations through rigorous testing and adherence to best practices.

Documentation and Knowledge Sharing: Create comprehensive documentation for developed solutions and configurations, and share knowledge and insights with team members to foster a collaborative and informed working environment.

 
What qualifications do I need? 

• Must be a U.S. Citizen.

• Must be able to obtain Public Trust clearance.

• Bachelor's Degree (Computer Science, Electronics Engineering or other engineering or technical discipline is required).

• 5-7 years of relevant experience.

• 8 years of additional relevant experience may be substituted for education.

• Must have ServiceNow certification(s) with 6-10 years of experience in ServiceNow development, including a deep understanding of various ServiceNow modules.

• Experience in coordinating with various individuals such as program and project leaders to analyze system and/or product architecture, design, coding, and performance.

• Ability to identify strategies for addressing requirements, risks, issues, and to conduct trade-off analysis of requirements against fiscal, schedule, and performance issues.

• Strong demonstrable skills in resolve problems as related to their field.

• Excellent writing and verbal communication skills.

 
What additional characteristics will help me thrive?  

• 3-5 additional years of relevant experience.

• ITIL v3 and/or ITIL v4 Certification(s).

• Other ServiceNow Certification(s) in various modalities.

• Agile and DevSecOps Methodology: Strong understanding of Agile and DevSecOps practices, with the ability to work effectively within fast-paced,