Benefits Support Staff (PBS, Entry) Bilingual Required (Spanish & English)

Initial Posting Date:

05/14/2026

Application Deadline:

05/21/2026

Agency:

Department of Human Services

Salary Range:

$3,798.00 - $4,954.00

Position Type:

Employee

Position Title:

Benefits Support Staff (PBS, Entry) Bilingual Required (Spanish & English)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual requirement English and Spanish. 

This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. 

Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!

Summary of Duties

As a Branch Operations Support you will:

• Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.

• Answer phones with appropriate phone system when covering phones, including answering client’s questions in regard to programs and case specific information.

• Maintain electronic filing for the unit including archiving old files.

• Explain agency notices, case and benefit issuance stats as requested by clients.

• Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.

• Support client’s with applying for ODHS programs and provide applicants with procedural information to apply for said programs.

• Document, narrate, authorize, and enter online information related to those programs for specific clients.

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Expe