Senior Credit & Collections Analyst

Overview

We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 70 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team.  

 

One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

 

Compensation range: $34.75 - $39.75/hour

 

Location: Santa Clara, California

 

Benefits:

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Paid Parental Leave
• Wellness App with reimbursement of up to $500 per year
• Profit Sharing

Position Summary

 

The Senior Credit & Collections Analyst is a strategic, high-impact contributor within the Accounts Receivable function, responsible for leading credit risk evaluation, optimizing cash flow, and driving collection strategies across a complex portfolio of high-value accounts. This position plays a critical role in enforcing credit governance, minimizing bad debt exposure, and enhancing working capital performance through data-driven insights and cross-functional collaboration. The ideal candidate is a subject matter expert in credit and collections, well-versed in enterprise systems like Oracle, and experienced in managing enterprise-level customer portfolios within a shared services or high-volume environment. This position reports directly to the Accounts Receivable Manager and partners closely with Finance, Sales, and Operations. This is a hybrid role mandatory 3 days in the office.

 

Key Responsibilities:

 

Credit Risk Management

• Conduct comprehensive credit assessments using financial statement analysis, credit agency data (D&B, Credit safe), and industry benchmarking to establish credit limits and terms aligned with risk appetite.
• Enforce corporate credit policies and compliance controls across business units; proactively monitor exposure to ensure adherence.
• Own and maintain risk management tools including bankruptcy trackers, escalation logs, risk scorecards, and payment plan documentation.
• Monitor macroeconomic, market, and customer-specific risk factors to anticipate financial exposure and proactively recommend mitigation strategies.
• Maintain high-level stakeholder engagement through periodic credit reviews and policy updates.

Collections Strategy & Execution

• Drive collections strategy for complex, high-revenue portfolios to reduce DSO, improve aging metrics, and maintain healthy cash flow.
• Leverage data analytics to identify delinquency trends, root causes, and areas for intervention; develop actionable plans to address systemic issues.
• Partner with cross-functional stakeholders (Sales, Contracts, Customer Success) to resolve disputes and negotiate customer payment plans.
• Lead monthly collection review meetings with internal teams to provide updates, influence business decisions, and ensure alignment with financial goals.
• Ensure compliance with contractual obligations, SOX/internal controls, and customer invoicing requirements using third-party systems and portals.
• Manage escalations with professionalism and authority, balancing customer experience with financial risk.

Reporting, Analytics & Continuous Improvement

• Prepare and present detailed AR, collections, and credit risk dashboards to senior leadership and executive stakeholders.
• Provide insight-driven recommendations to enhance AR processes, automation opportunities, and policy updates using KPIs and benchmarking.
• Serve as a lead resource for internal audits, exte