Annual Salary Range: $55,000.00-$57.000.00 US Dollars
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management.
Position Summary:
The Account Manager position is accountable for cultivating and maintaining optimal client relationships through Integrated Facility Solutions (IFS) management for a designated site in a cost-effective manner. Also responsible to positively impact for all ABM contracted service lines. Individual is responsible for delivering a high level of customer service through the timely completion of work orders assigned to ABM service groups. The oversight for this role entails but is not limited to planning and scheduling, site safety audits, quality inspections/ audits, sub-contractor management to SOW, personnel hiring and terminations, client KPI’s, contracted SOW alignment, operational optimization, cost controls and reports. This Account Manager is responsible for janitorial and maintenance facility services at a K-12 school district with 4 schools and 1,370 student population.
Job Duties and Responsibilities:
1. Ensures optimal customer relations by maintaining constant communications with site stakeholder. Provides high quality operations service to assure proper performance of staff and subcontractors.
2. Acts as primary liaison for all site-specific client stakeholders, actively ensuring that service is prompt, responsive, and effective and that inter-departmental concerns are addressed and resolved efficiently
3. Provides regular monthly KPI’s and analysis to client and ABM management team. Presents ad-hoc status reports as necessary to keep meet client’s needs to help reduce risk and ensure smooth operations
4. Provides appropriate data and supporting narrative for Client Business review (CBR) meetings with client encompassing all ABM services and sub-contracted work
5. Prepares, recommends and administers with assistance; monthly Operational meeting data and KPI’s - Reports exceptions and adjusts as necessary with approved solutions
6. Complies with client and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.
7. Ensures that federal, state and local regulatory requirements are met including DER, OSHA, EEO, ADA, etc.
8. Schedules and coordinates all work priorities for ABM staff and sub-contractors
9. Recommends what work should be performed in-house and what work should be subcontracted; consults with leadership and/or external resources when making decisions on major changes in service offerings
10. Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred backlogs; adjusts priorities and/or resources as needed and ensures that deferred services is adequately documented
11. Reviews completed work regularly and ensure that quality standards are met or exceeded to the satisfaction of the client
12. Helps to negotiate major service contracts (e.g. snow removal, window washing, fire alarm system, elevators, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with ABM corporate/regional staff as appropriate
13. Escort and guide subcontractors around client site as required to complete tasks per SOW
14. Monitors service contracts to ensure compliance; addresses and resolves any contract disputes with aid of leadership
15. Manages ABM purchasing program; approves major purchases; audits purchasing delegated to subordinates
16. Reviews and approves invoices on a regular basis and processes to accounting for inclusion on monthly invoice
17. Ensures that staff receives adequate technical, administrative and other