Senior Executive Director Float

 

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

 

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Boston Metro Area

Job ID

2024-221726

JOB OVERVIEW

"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."- Sunrise Leader 

 

The Senior Executive Director (Sr. ED) is responsible for all aspects of the business for the community to which they are assigned. These responsibilities include but are not limited to financial management, team member relations, retention and development, resident well-being, quality assurance, family services, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. The Sr. ED will travel to the various communities to support the regional operational needs, build strategic working relationships quickly to guide the community, provide leadership and support, and stabilize, then successfully transition, and adapt for the next community leadership assignment. The Sr. ED is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

RESPONSIBILITIES & QUALIFICATIONS

  Responsibilities:

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed below:

People:

• Knows and lives the Sunrise Mission, Principles of Service, and Core Values and understands the implications of these for all actions and decisions.
• Demonstrates serving leadership and acts as a role model.
• Communicates and inspires a vision of core purpose, is optimistic, creates milestones and shares the vision.
• Promptly and effectively assesses the community team (strengths, opportunities, dynamics) and builds strategic working relationships at all levels, guides the team for greater team performance and operational results.
• Guides the community in proactively building relationships with internal and external business partners such as, but not limited to, team members, residents, family members, major referral sources in the service area and vendors.
• Demonstrates an understanding of the strategic importance of customer relationships; supports the community leaders in proactively building, maintaining, and leveraging key relationships to achieve community operational objectives.
• Attracts, hires, retains, and develops top talent.
• Builds and leads high performing teams.
• Champions the overall customer and team member engagement programs, processes, and practices.
• Effectively resolves customer concerns through consistent use of the problem resolution program.
• Proactively confronts difficult issues and makes bold decisions.
• Leads with authority, conviction, and ethical fortitude.
• Holds team members accountable to high performance standards and takes action on poor performers.
• Commitment to say “YES”, courage to say “NO” only when absolutely needed.

Business Acumen:

• Knows business operations; knowledgeable in current policies, practices, trends, and information affecting his/her business and organization; knows the competition, is aware of how strategies and tactics work in the marketplace.
• Demonstrates understanding and applies knowledge of all Sunrise products and services including their individual features and the benefits they bring to residents and family members.
• Demonstrates action and functional understanding of the overall senior care market and Sunrise’s unique niche in that market.
• Utilizes marketing and sales data for decision making and business planning.
• Demonstrates effective functional knowledge of P&L business management (pricing, financial reporting, c