Senior Clinical Manager, SpringWorks

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Senior Clinical Manager- SpringWorks

The Senior Clinical Manager, SpringWorks will lead and inspire a high-performing team of clinicians, empowering them to deliver exceptional workplace mental health services that make a meaningful impact on employees and organizations. They will report to the Senior Clinical Director of SpringWorks.

What you’ll be doing:

• Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong SpringWorks customer dedicated program health.
• Develop strong relationships with customer success partners and other internal stakeholders. 
• Demonstrate strong data fluency and use insights to drive strategic impact and results.
• Serve as a clinical SME, collaborating with leadership and implementation teams to customize and optimize customer programs and processes. 
• Lead and manage large scale clinical programs
• Monitor quality of service delivery for dedicated clinical services
• Address escalations and concerns in partnership with leadership and stakeholders.
• Identify and facilitate clinician training to support high quality service delivery.
• Oversee SOP development, review, and approval.
• Communicate strategic updates to leadership and contributors as needed.
• Foster a connected community of clinical managers and front line clinicians and encourage best practice sharing.
• Contribute to clinical policies, productivity benchmarks, and operational models.
• Identify and support process improvement initiatives.
• Other duties as assigned

What success looks like in this role:

• The customers you serve are delighted by their SpringWorks program offerings, as evidenced by customer satisfaction scores meeting targets and customer programs being in good health. 
• The teams under your leadership are meeting quality score targets. 
• The employees under your leadership feel supported and engaged as evidenced by employee engagement surveys.

What we expect from you: 

• 5+ years experience in EAP
• 3+ years leadership experience 
• Proven track record of building and delivering strategic programs, and evolving those programs over time with minimal direction
• Excitement about working in a rapidly changing organization
• High sense of urgency and results focus combined with a service orientation
• Quick and effective communication across async channels (Slack, email, etc.) and in-person interactions.
• Naturally relentless in breaking barriers to get things done with speed and quality
• Outstanding ability to read the tone and sentiment of our culture and adapt accordingly 
• Ability to speak and write in a way that is concise, commanding, and inspiring 
• Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy 
• Active independent license (ex. LCSW, LMFT, PsyD, LC