Health Access Partner, Diagnostic Imaging

Job Posting Title:

Health Access Partner, Diagnostic Imaging

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Dec 31, 2029

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Location:

AUSTIN, TX

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Job Details:

Purpose

The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments

Responsibilities

Schedule Patient Appointments

• Schedule, cancel, and reschedule patient appointments.

• Coordinate with healthcare providers to ensure availability.

• Manage and prioritize appointment requests based on urgency.

Patient Communication

• Communicate appointment details, changes, and cancellations to patients.

• Answer patient inquiries regarding appointment schedules.

• Provide information about clinic services and procedures.

Insurance Verification

• Verify patient insurance information prior to appointments.

• Communicate with insurance companies to confirm coverage.

• Ensure accurate billing and collections.

Maintain Patient Records

• Update and manage patient records in the electronic medical record (EMR) system.

• Ensure confidentiality and accuracy of patient information.

• Generate reports on appointment statistics and patient flow.

Coordinate with Clinical Staff

• Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.

• Ensure smooth and efficient patient flow.

• Address and resolve scheduling conflicts.

Required Qualifications

• High school diploma or equivalent.

• 3 years of relevant experience in a similar role.

• Basic computer skills and familiarity with scheduling software.

Preferred Qualifications

• Certification in Healthcare Access Management (CHAM).

• Associate's degree in a related field.

• 4 years of experience in a healthcare setting.

• Advanced proficiency in scheduling software and customer service.

Salary Range

$43,500+ depending on qualifications

Working Conditions

• Standard Office Environment

• Repetitive use of keyboard

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to i