About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

SHI has an exciting opportunity available in our Managed Workplace Services (MWS) organization as a Project Operations Specialist. The Project Operations Specialist will manage the process between our vendors and customers for MWS service offerings. The Project Operations Specialist will be responsible for monitoring all transactions for our service program and ensuring all expectations are met and completed accurately.

Role Description

• Prepare invoices and buyback credit orders for MWS solutions (asset recovery, warranty, activation services)

• Review reports from partners and reach back to the Portfolio team/Partners for reconciliation

• Convert reports into customer-facing docs

• Managing and maintaining professional relationships with internal and external support (Partners, Accounting, Purchasing, etc.)

• Reporting on status throughout the lifecycle of the project to multiple internal and external contacts  

• Tracking deliverables of the project 

• Assist with daily financial operations, including tracking and responding to operational capacity, workflows, work volume, and project tracking – assist with escalations

• Audit payment and invoice accuracy, and ensure all payments are made to vendors/partners in a timely manner

• Answer MWS billing inquiries from sales teams and customers

Behaviors and Competencies

• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

• Communication: Can communicate simple ideas and information clearly.

• Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.

• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

• Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

• Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.

• Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned.

• Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

Skill Level Requirements

• Strong interpersonal skills - Basic

• Ability to work independently or in a team-oriented environment - Basic

• Ability to effectively prioritize and execute tasks - Basic

• Ability to manage shifting demands and timelines by utilizing analytical and problem-solving skills - Basic

• Proficient with Microsoft Office products - Basic

• Preferred Qualifications/Skills:

  • Project management experience - Basic

  • PMP or other relevant project management certifications - Basic

  • Experience dispatching and managing onsite resources - Basic

Other Requirements

• Bachelor’s Degree or relevant work experience required

• 1 year of experience in a customer-facing, customer support, or similar role preferred

• Familiarity with project management concepts

• Travel may be expected up to 30% ba