General Manager

About the Role -

The General Manager at Good Day Farm is a leadership position responsible for overseeing all aspects of the dispensary's operations. This role requires strategic thinking, the ability to drive sales performance, leadership, and a comprehensive understanding of the cannabis industry, including compliance with regulations. This role reports to the Market Manager and is subject to change. 

Essential Duties & Responsibilities -

Team and Leadership

• Lead staff training and development, lead all hiring and team management, conduct employee reviews, build staff schedules, and manage overall payroll responsibilities.
• Be a cultural leader for all team members and lead by example to meet company culture goals and expectations.
• Lead staff coaching and set standards of success for every team member by using tools provided: daily huddles, sales goal trackers, promotional calendars, and other resources.
• Lead daily/weekly/monthly communication with all team members, ensuring the staff is apprised of all business and cultural goals.
• Set the example for all behaviors in the dispensary: uniform presentation, positive attitude, driving results, and seeking growth opportunities.
• Champion company goals: Revenue, Expense Management, Product Launches, Customer Service, Operational Excellence.
• Drive employee engagement and morale through known best management practices. Be the leader of choice.
• Drive a culture of accountability in all areas of focus in the dispensary: Business Leadership, Facility Maintenance, Compliance, and Customer Service.
• Monitor and use company communication channels regularly.

Revenue and KPIs

• Lead in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations. 
• Effectively communicate sales goals, promotions, and business expectations with staff on a daily/weekly/monthly/quarterly basis, and relate it to your overall store performance. 
• Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service and drive all daily/weekly/monthly/quarterly KPIs: ADS, UPT, Sell Through, Identify underperforming metrics, Payroll, and Other related Business Expenses. 
• Participate in competitive analysis through competitive shopping within a 30-mile radius of your store, sharing weekly/monthly analysis and suggestions to remain competitive in an ever-changing industry, and be solutions-oriented. 
• Oversee all daily/weekly/monthly inventory processes and reconciliation to ensure accuracy and prevent loss.

Day-to-Day Leadership

• Lead in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business. 
• Lead in all management-related responsibilities and day-to-day functions. 
• Manageallstore cash flow: till setting, cash handling, and cash depositing, change ordering, reconciliation, safe management, staff tip management and reporting, and all other related cash reporting processes and functions. 
• Lead in the upkeep of the store: supply ordering, cleaning, and general housekeeping practices, as well as any urgent facilityrelatedrepairs andneeds. 
• Be a front line of maintenance for the facility by actively communicating needs and fixes. 
• Adhere to all company policies and procedures, and stay aware of any changes through constant communication with the Regional Manager. 
• Be a functional expert in all fundamental and enhanced processes and procedures required for the dispensary to operate. 

Inventory Management and Compliance

• Lead in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements, State regulations, and internal processes. 
• Lead and train all staff in all inventory processes: intake, invoice management, organization, selling, staff training and development, expiring products, and aging products.