Manager, Organizational Change Management

Manager, Organizational Change Management

Quality Analysis & Change Management

US Exempt Regular

Full time

Stateside Exempt 4.2

Location: Adelphi, MD (Hybrid)

Summary:

The Manager, Organizational Change Management (OCM) leads the organization’s efforts to manage, implement, and sustain digital change initiatives that drive business outcomes. This role is responsible for planning and executing OCM activities to support digital transformations, ensuring employees adopt new ways of working and achieve business objectives. The Manager must work effectively with all levels of customer and peer groups and possess skills in managing change, stakeholder engagement, communication, presentation, facilitation, training, and relationship management. The Manager will ensure the successful implementation and adoption of organizational change projects through ongoing execution of core change elements, including change readiness assessments, strategy development, sponsorship engagement, communication planning/execution, and training development and delivery. Reporting to the Sr. Director, Analysis, Change & Quality, this position is responsible for embedding a structured change management methodology into all applicable projects, overseeing individual project components or full initiatives from initiation to post-implementation.

Duties and Responsibilities:

• Lead and manage the OCM activities for enterprise-wide digital technology initiatives by establishing change management practices, methods, and tools.

• Develop and implement comprehensive change management strategies to maximize end user adoption, minimize resistance, and accelerate benefits realization.

• Build and maintain strong engagement with stakeholders, sponsors, and leadership to ensure alignment and buy-in throughout the change process.

• Conduct change impact and readiness assessments, identifying risks, resistance, and mitigation action plans.

• Oversee the development and delivery of communication plans to provide timely, transparent, and relevant information to all levels of the organization.

• Create and coordinate training programs to prepare employees and managers for transitions, ensuring effective knowledge transfer and skill building.

• Coach and support leaders and people managers on their role in leading change and supporting their teams.

• Establish success metrics and reporting strategies to measure adoption, utilization, and proficiency, providing regular progress updates to leadership.

• Supervise and develop OCM team members, providing guidance, mentorship, and performance management.

• Continuously assess and refine OCM methodology, processes, and tools to ensure best practices and optimal outcomes for ongoing and future change initiatives.

Education & Experience Requirements:

Education:

• Master’s degree in business, organization development, or related field.

Experience:

• 10-12 years of experience working in a technology professional services, product or consulting environment, inclusive of leading end-to-end large-scale organizational change and internal/external communications. Experience working in client facing roles is a must.

• Domain experience in HR and Student Information Systems.

Certifications:

• Change management certification in a best practice change methodology is required

Preferred Experience Requirements:

Experience:

• Experience in higher education or corporate learning function.

• Recent experience leading major change management efforts including stakeholder engagement, impact analysis, and business readiness in support of enterprise-level process improvement or technology implementation programs.

• Prior knowledge with leveraging Prosci change management methodology and applying as appropriate for the business environment, and experience with project management approaches, tools, and phases of the project lifecycle.

• Able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.

• Experience troubleshooting, organizational skills, ability to participate in resource planning processes based on defined organizational plans and ability to work on multiple projects simultaneously.

• Proven experience interfacing with executive level clients, assessing client’s goals and the ability to translate ideas into stra