Senior Associate, Sales Strategy and Operations – Systems & Tools

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Sunnyvale, San Francisco, Chicago, or New York.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together.

This Senior Associate Systems & Tools Business Process Architect role will be responsible for leading global initiatives through design, deployment, and evolution of internal products that drive operational innovation as well as employee & customer value. The role will be focused on driving operational scale, technology transformation, as well as business growth through high impact solution design. In this role, you will learn the business inside-out, develop roadmaps, test & learn, and drive outcomes for our global sales teams & customers. Additionally, you will cultivate strong relationships and collaborate cross-functionally with business leaders, Pricing, Commercial Model, Sales Systems Engineering, Data Science, Business Operations, Product, and vendors to identify opportunities, design, and deliver results.   

Responsibilities: 

As a Sales Strategy & Operations Senior Associate, you will lead projects with key stakeholders and cross-functional partners to make data-driven decisions on topics, including, but not limited to: 

• Key Sales Operations Processes 
• Sales & Crediting Systems 
• Operationalization of Pricing & Commercial Model Strategies 
• Sales Operations enablement  
• Process improvements 
• Systems development 
• Tool enhancements & roadmap 
• Cross Functional Collaboration 
• Systems Implementation & Architecture 

 Additionally, this role offers the opportunity to: 

• Partner with Cross-Functional Partners (e.g. Pricing, Engineering, Product, etc.) to translate commercial model strategies into prioritized, executable plans to drive implementation across  LinkedIn’s systems & tools 
• Design and deploy internal tool strategies; manage multi-quarter development roadmaps with Product, Engineering, Product Marketing, and Technical Program Management 
• Identify and assess both data and process opportunities, as well as business needs and impact, to create recommendations 
• Quantify and evaluate business & user impact to inform prioritization across new use cases, enhancements, and defects 
• Partner with sales executives on all operational and strategic requests (e.g., team structure changes, metrics alignment across the organization, etc.) 
• Design and deploy internal tool strategies; lead or partner with cross-functional teams to create and manage multi-quarter roadmaps  
• Develop and communicate current and future state business processes, data flows and process diagrams, user journeys & workflows 
• Identify and holistically assess both data and process problems as well as business needs to make recommendations  
• Quantify and evaluate business/user impact to inform prioritization across new use cases, tasks, defects, and enhancements  
• Recommend solutions to improve productivity, decrease overall complexity, minimize technical debt, and enable better data integrity  
• Create and maintain project trackers as well as communication channels to effectively manage actions to meet deadlines while building at high velocity  
• Regularly assess and communicate project constraints and risks globally; identify project dependencies, decision trade-offs, mitigation plans  
• Influence change management strategies and be responsible for deploying, where applicable  
• Build cross-functional relationships and partner effectively with other teams for collaborative opportunities  
• Gain management confidence creating and delivering insights in executive presentations 

Qualifications

 Basic Qualifications: 

• 4+ years work experience in one of the following: management consulting, sales systems, process improvement, product management, sales systems, technical project/program management, sales technology, process excelle