Sr. IT Manager - Digital Customer Experience

Company Description

About Avery Dennison Corporation:
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.

Job Description

Expertise and work efforts focus primarily on being a subject matter expert on Oracle CX Cloud products to ensure quality of project deliverables. This Professional operates under minimal supervision on medium to large size projects involving multiple products and/or platforms. This person works closely with internal/external customers, architects and other consulting engineers and achieves results through strong subject matter expertise, collaboration, and teamwork.

The ability to communicate effectively with team members and customers is a must.

As a manager, you will have the opportunity to work on many different projects and assume varying responsibilities.

Essential Duties And Responsibilities:

• Collaborate and work with other members of the team to deliver high quality product code on time
• Estimate level of effort to difficult to complex requirements
• Create key project deliverables, including technical specifications
• Submit status updates on all project activities to the leadership team
• Self-starter, with the ability to work independently and without the need for individual task-management and supervision.

Qualifications

• Bachelor’s Degree in Computer Science or related subject or equivalent experience in technology-related field
• •10+ years of Customer Experience (CX) experience
• 2 - 3 B2B project implementations experience in Oracle Marketing Cloud & Oracle Sales Cloud.
• Knowledgeable in best practices and design patterns
• Good oral and written communication skills
• Demonstrate analytical and problem-solving skills
• Quick learner and have a great attitude as a team player
• Desired Experience in understanding the integrations in OIC to Oracle fusion cloud including  making REST and SOAP calls, Import and export management and  configuration.
• Experience with other Oracle products like Configure Price Quote (CPQ), Oracle Integration Cloud (OIC) ,Incentive Compensation, Customer data management, Subscription management
• Experience with Other Sales and Marketing tools like Salesforce, HubSpot  are an added bonus.
• Oracle SAAS certifications is a plus

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.