Client Service Representative - San Francisco, CA

Who we are

Polk Street Animal Hospital is looking for a Client Service Representative!

 

Position Details

 

Role: Client Service RepresentativeStatus: Full-timeSalary: $20–$28 per hour, based on experience and skill levelSchedule: Four 10-hour shifts per week, including Saturdays

Benefits Highlights

 

Financial Rewards that Grow with You: $20–$28/hour compensation, 401(k) matching, Roth Retirement Savings Plan, flexible spending options, 529 Savings Plan, tuition support, and referral bonusesWellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, up to three weeks of paid parental leave for eligible employees, paid time off, and employee pet care benefitsProfessional Growth & Recognition: Quarterly Team Rewards Bonus Program, continuing education allowance, uniform allowance, professional development opportunities, and the potential to advance into a supervisory roleLifestyle Perks You'll Appreciate: Four-day workweek, six paid holidays, Employee Assistance Program, employee discounts, and the opportunity to work in a modern hospital in one of San Francisco’s most vibrant neighborhoods

Looking for a client service role where you can grow your career while helping shape the experience of a modern veterinary hospital?

 

Polk Street Animal Hospital is seeking a Client Service Representative to join our growing team in San Francisco. Located in the vibrant Polk Gulch neighborhood, our modern, state-of-the-art hospital has proudly served the community for five years and continues to help meet the increasing demand for high-quality veterinary care.

 

As a Client Service Representative, you’ll be one of the first people clients speak with and one of the last they see before leaving. You’ll help set the tone for every visit by creating a welcoming, organized, and compassionate experience for pets and the people who love them.

This position also offers meaningful opportunities for professional growth. As you develop your skills, you may have the chance to lead initiatives, support team development, help shape client service standards, and advance into a supervisory role.

 

Why You'll Love It Here

• Work in a modern, state-of-the-art veterinary hospital
• Join a growing practice serving San Francisco’s Polk Gulch community
• Enjoy a consistent four-day workweek with 10-hour shifts
• Build meaningful relationships with clients and their pets
• Work in a role where your communication and organizational skills make an impact every day
• Gain experience supporting both routine and urgent scheduling needs
• Receive training and professional development support
• Help shape the hospital’s client service standards
• Take on leadership responsibilities as your skills and confidence grow
• Explore the potential to advance into a supervisory role
• Work with a collaborative team committed to exceptional veterinary care
• Be part of a hospital that values compassion, professionalism, and initiative
• Enjoy competitive compensation based on your experience and skill level
• Work in one of San Francisco’s most vibrant neighborhoods

What You'll Do

• Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a primary point of contact for clients in person and by phone
• Answer incoming calls and respond to client questions
• Identify routine concerns and recognize situations that may require urgent attention
• Schedule and coordinate appointments
• Help prioritize scheduling needs and maintain an organized hospital calendar
• Check clients and patients in and out
• Enter and maintain accurate client, patient, and financial information
• Prepare invoices and clearly explain charges to clients
• Process payments accurately
• Maintain complete and organized medical records
• Document client communications clearly and thoroughly
• Coordinate information between clients and the medical team
• Communicate hospital policies, services, and next steps
• Help manage client expectations during busy or stressful situations
• Provide compassionate support to families whose pets need care
• Support the daily flow and organization of the hospital
• Assist with general administrative responsibilities
• Maintain confidentiality of client and patient information
• Contribute ideas that improve client service and hospital operations
• Support teammates and help maintain a