FIeld Service Engineer

Description

 

QVI is looking for candidates located in the following states: Arkansas, Arizona, Colorado, Georgia, or Alabama. 

Salary: $55,000-$75,000 annually, based on experience.

The Field Service Engineer provides on-site, installation, calibration and repair services for QVI metrology products in North America. This role requires a combination of technical knowledge and customer service communication skills and is a full-time travel assignment with rare international travel required. Field Service Engineers function as a critical part of the Quality Vision Services (QVS) team, QVI’s service organization, supporting a variety of QVI brands: OGP (Optical Gaging Products), CCP (Certified Comparator Products), VIEW (VIEW Micro-Metrology). 

Role and Responsibilities:

Standard work practices include the following:

· Receive service dispatch instructions via email or phone identifying the product, the customer, the

issue, and the expected timing

· Make direct contact with the customer to confirm details on location and timing for arrival.

· Arrange and book travel.

· Arrive on-site with company-provided and personal tools and commence work.

· Maintain contact with QVS headquarters and customers on progress and needs.

· Complete service calls and efficiently complete service reports, logs, and expense reports per standard QVS policies, practices, and forms.

· While on-site, recognize product upgrade opportunities and collaborate with the home office in communicating those leads.

· Demonstrate initiative and self-awareness on training needs based on the products of customers you serve and proactively communicate those needs to your manager.

Requirements

 

Education and Hard Skill Requirements:

· Education: 2-year degree in engineering, technology, or physics required. In lieu of a degree, 4 years of equivalent related work or military experience will be considered.

· Experience: Minimum 2 years of technical “hands-on” Field Service experience or similar military experience in calibration, diagnosis, and repair of complex systems is required.

· Strong mechanical & electrical aptitude. Experience in the use of dial indicators, calipers, multimeters, precision levels, etc.

· Strong math skills and knowledge of standard units and unit conversions with the ability to think “small”, (micrometers, micro-inches, micro-radians, arc-seconds, etc.)

· Ability to read and interpret mechanical and electrical drawings, specifications, and manuals.

· Computer and controller experience. Knowledge of control systems and ability to diagnose complex hardware/software interactions and take appropriate action.

Soft Skill Requirements:

· Ability to work independently and be resourceful. Ability to quickly react in a dynamic environment with changing priorities and at times conflicting requirements from customers and others.

· Ability to convey technical status in terms customers can understand in an honest, professional tone in a way that reinforces the customer relationship.

· Endurance with the ability to sustain a full-time travel assignment.

· Strong attention to detail. As an ISO-accredited organization, the quality of the QVS service includes not only the hands-on work performed, but the detailed documentation generated after the call.

Physical and/or Environmental Requirements: 

· Physical fitness and flexibility sufficient to contort into, underneath, and around QVI products to execute service tasks. 

· Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)

· Ability to drive a car for extended periods of time and travel via air domestically or internationally as needed.

· Ability to lift and carry items of up to 50 pounds without assistance.

· Sufficient manual hand dexterity and visual acuity to work with machine parts and components and observe fine details. 

·  Located within one hour of an airport is preferred. 

What We Offer:
Paid Time Off:

• 10 paid holidays annually
• Over 3 weeks of total PTO (vacation/sick/personal) each year, with an increase in PTO benefits after 5 and 10 years

Paid Benefits:

• Robust health benefit offerings with medical premiums as low as $3.28 per week (single employee) or $10.02 per week (family)! QVI pays over 97% of the premium on our most affordable plans for our employees. Employees pay 2.5%!
• Employer Paid Short-Term and Long-Term Disability benefits
• Life insurance benefits paid by QVI
• Annual Retirement