Sr. Manager- Business Analyst IT Systems (Salesforce)

Xperi invents, develops and delivers technologies that enable extraordinary experiences. We make entertainment more entertaining, and smart devices smarter.

From the home to the car to everywhere in between, managing content and connections in a way that is smart, immersive, and personal is precisely what Xperi’s technologies do.

Our inventions are foundational to the global entertainment ecosystem and our products and data improve every aspect of the digital entertainment experience, from choice to consumption.

Content markets are changing, fast. Consumers face a simultaneously expanding and fragmenting set of choices. Xperi technology cuts through the chaos, putting us at the forefront of fast-moving trends in streaming, digital entertainment, and AI applications – in any environment. Job SummaryWe are seeking an accomplished Senior Manager, Salesforce Systems to lead enterprise-level initiatives at the intersection of technology and business. This role demands a strategic thinker with proven leadership in business analysis, stakeholder engagement, and solution delivery, combined with deep expertise in full-stack development, Salesforce (end-to-end), and ServiceNow. The Senior Manager will oversee cross-functional teams, drive digital transformation strategies, and ensure successful delivery of high-impact technology solutions while maintaining the ability to be hands-on in critical technical areas when needed.Key Responsibilities:

• Serve as the primary bridge between executive leadership, business stakeholders, and technical delivery teams.
• Lead strategic planning sessions to define technology roadmaps aligned with organizational goals.
• Champion business transformation by identifying process improvements and technology-driven efficiencies.
• Oversee requirement-gathering efforts, ensuring alignment with enterprise architecture and long-term scalability.
• Present solution strategies, prototypes, and MVPs to senior executives, driving consensus and buy-in.
• Govern project execution, risk mitigation, resource allocation, and change management.

Technical Delivery Oversight & Governance:

• Direct and mentor technical teams delivering full-stack applications using modern frameworks (React, Angular, Node.js, Java, Python, etc.).
• Oversee end-to-end Salesforce development, ensuring adherence to coding standards, governance, and best practices.
• Provide high-level architecture guidance for ServiceNow configurations, customizations, and integrations.
• Drive enterprise integration strategies, ensuring secure and reliable data synchronization across platforms.
• Establish KPIs and quality metrics for technical deliverables.

Operational Excellence & Continuous Improvement:

• Manage escalated support issues for key business applications, ensuring swift and sustainable resolutions.
• Implement operational frameworks for system monitoring, performance optimization, and compliance.
• Develop and maintain a knowledge base to strengthen organizational self-sufficiency.
• Foster a culture of innovation, collaboration, and accountability within technical and functional teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred).
• 8+ years in a functional role with at least 3 years in a leadership or management capacity.
• Proven experience managing complex, cross-functional technology projects.
• Expertise in full-stack development and architecture using modern frameworks and programming languages.
• Hands-on proficiency in Salesforce development (Apex, LWC, Flows, triggers, integrations).
• Strong knowledge of ServiceNow configuration, scripting, and enterprise workflows.
• Advanced understanding of SDLC, Agile, and DevOps methodologies at scale.
• Exceptional executive-level communication, negotiation, and presentation skills.

Preferred Skills

• Salesforce certifications (Platform Developer I/II, Admin, App Builder).
• ServiceNow certifications (CSA, CIS in relevant modules).
• Experience with CI/CD, Git, and Agile tracking tools (Jira, Azure DevOps).
• Expertise in enterprise data modeling, reporting, and integration patterns.
• Track record of driving measurable business outcomes through technology innovation.

  The estimated base salary range for this full-time position is $133,855 - $175,000 plus bonus and benefits, and can vary if outside of this location. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefi