Senior Business Technical Analyst

Job Description

The Position

Although one or more potential candidates for this position have been identified, we will consider applications from any interested applicants."

The role of Senior Specialist, Business Technology Medical Affairs will report to the headquarters Director, Research and Development (R&D) Business Technology and will be a key member of the R&D Business Technology Services team.

The position will lead program management, technical architecture, and business analysis efforts for Medical Affairs systems, driving seamless solution delivery, strategic enhancements, and effective vendor coordination across a complex global environment. This role is pivotal in aligning IT capabilities with business objectives, driving innovation, and maintaining compliance across integrated platforms.

This individual is responsible for overseeing the end-to-end lifecycle of Medical Affairs IT initiatives, including requirements gathering, solution delivery, ongoing support, and enhancement planning. Partner closely with Medical Affairs business leads, Pharmacovigilance, Product Quality Compliance, CRM, and the Organon Service Centre leads to ensure systems are integrated, optimized, and aligned with Organization roadmap. Apply the knowledge of change management, service management, SDLC, and incident management to ensure operational excellence and regulatory compliance. Drive continuous improvement by collaborating with development partners to design and deliver scalable solutions for the Medical Affairs Value Team. Serve as a trusted liaison between business clients, service management teams, and vendors, ensuring high-quality service delivery and responsive support. Implement best practices in Computer Systems Validation (CSV), Data Integrity, and Compliance, embedding these principles into daily operations and platform delivery.

Responsibilities

• Lead the planning, execution, and governance of Medical Affairs IT programs, ensuring alignment with strategic business goals and global standards.

• Oversee the full lifecycle of initiatives—from requirements gathering and solution design to delivery, support, and enhancement.

• Conduct in-depth analysis of business needs and translate them into functional and technical requirements.

• Collaborate with stakeholders to define user stories, process flows, and system specifications that drive value.

• Partner with Medical Affairs, Pharmacovigilance, Product Quality Compliance, CRM, and Organon Service Centre teams to ensure seamless integration and optimization of systems.

• Facilitate alignment between IT capabilities and the organization’s roadmap through effective stakeholder engagement.

• Apply expertise in change management, service management, SDLC, and incident management to maintain high standards of performance and reliability.

• Monitor and improve service delivery metrics, ensuring responsiveness and quality in support operations.

• Apply expertise in change management, service management, SDLC, and incident management to maintain high standards of performance and reliability.

• Monitor and improve service delivery metrics, ensuring responsiveness and quality in support operations.

• Manage relationships with external vendors and development partners to ensure timely delivery of scalable, compliant solutions.

• Oversee vendor performance and ensure adherence to contractual obligations and service-level agreements

• Implement and uphold best practices in Computer Systems Validation (CSV), Data Integrity, and regulatory compliance across all Medical Affairs platforms.

• Ensure that IT solutions meet internal audit standards and external regulatory requirements.

• Identify opportunities for innovation and process enhancement within Medical Affairs systems.

• Lead initiatives that improve system usability, performance, and business impact.

• Act as a trusted advisor to business clients, providing strategic guidance and responsive support.

• Communicate effectively across technical and non-technical audiences to foster collaboration and transparency.

• Meet all compliance obligations through tasks such as requirements elicitation and documentation, User Accept