Business Manager, Epcot

Company Description

Since 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the 
LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and 
Makeup thanks to its daring creators of mythical creations with timeless know-how. All 
with Nature and Art as inspiration and the Culture of Beauty as a signature.

In Fragrance, Guerlain Master Perfumer, Thierry Wasser, embodies the fifth generation 
of Guerlain Perfumers. As a figure within the contemporary fragrance world, Thierry 
Wasser has put his name to many of the House’s creations. He contributes to an 
olfactory legacy of some 1100 fragrances and explores the world in search 
of the most exclusive raw materials. In Makeup, newly appointed Guerlain Creative 
Director of Makeup, Violette, seemed destined to join the house synonymous with 
French beauty and constant innovation. With her creativity, Parisian chic and eye for 
high standards, she knows better than anyone else that makeup is nothing if not the art 
of bringing out the beauty in each and every one of us.

The House is committed to preserving biodiversity, innovating sustainably, acting for the 
climate and creating a positive social impact. Above all, Guerlain seeks to protect one of 
Nature’s most precious wonders: bees, sentinels of the environment and symbol of the 
House.

Guerlain invites you today to join its North America teams.

Guerlain is part of the LVMH Group.

Job Description

The Business Manager will ensure that the Boutique achieves annual sales plan through strategic planning and execution, efficient team management, and maintaining operational excellence for the retail business.

Job Responsibilities

• Responsible for retail sell-thru and execution of promotional programs in Epcot and Summer Lace Boutique and support other programs outside the boutiques (Golden Oak, Spa, Weddings, and Premium Services), following National Sales Director’s and Disney’s direction.
• Responsible for both individual and Boutique productivity.
• Support National Sales Director in recruiting, hiring, and developing Beauty Advisors and Selling Specialists and managing team to achieve sales goals. Work with Disney cast members to train them on the Guerlain brand and products. Implement planned sales incentives to motivate the team and drive sales.
• Coach, develop, train, and motivate team members at the Boutique.
• Oversee the process of staffing and scheduling of associates and ensure compliance with payroll budgets. Report staffing changes and coordinate park passes with Disney HR team.
• Partner with the National Sales Director and Education to provide new and ongoing product and sales training to in-store staff including new programs, suggestive selling techniques, and client registration programs.
• Develop and maintain a client registration program and replenishment program to retain customers.
• Responsible for client registration specifics, working with Beauty Advisors, encouraging and assisting in updating the customer files, writing notes and making telephone calls to clients, and for any other administrative service. Ensure that Disney internal processes are impeccably followed.
• Maintain Guerlain and Disney image standards within Boutique (cleanliness, effective use of merchandising units, proper placement of product lines, etc.).
• Develop and provide training and support to the Beauty Advisors and Selling Specialists to execute special events programs (clinics, beauty breakfasts, events).
• Manage Beauty Advisor productivity and conduct monthly productivity evaluations for all Beauty Advisors (demonstration productivity, AUS, IPT).
• Execute all visual plans at the boutique for all generic and promotional events, in partnership with Disney’s Visual Merchandising team.
• Monitor the performance of events and all sampling programs, submitting promotional recap to the National Sales Director at the end of the promotion.
• Partner with Disney planning team and Guerlain corporate to order basic stock, including maintaining sufficient stock levels with the proper mix of products and approving PO’s in Disney’s internal ordering system.
• Analyze annual product and sample allocations and make recommendations of quantities and needs.
• Adhere to and oversee compliance of established Guerlain and Disney policies and standards, such as safekeeping of Company funds and property, personnel practices, security, and sales and record-keeping procedures.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Identify opportunities in the business and determine solutions and strategy to improve the Boutique’s service, efficiency, and productivity.
• Ensur