Program Assistant Crisis Response (21536)

POSITION SUMMARY

This position is responsible for maintaining smooth and patient-centered care for clients receiving services from the Crisis Response Division, as well as maintaining Division databases.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to and direct calls to the appropriate staff and/or department from community partners and other agency staff while engaging with callers with a kind, caring, and positive attitude.
• Compile Behavioral Health Division program data in a report summarizing information requested by Chief Officer of Behavioral Health. In addition, this position will support reporting needs for programs.
• Alert clinicians and prescribers when documentation is required.
• Scan paper documents over to responsible Care Associate or attach to appropriate participant ECR record and collaborate with other staff to ensure all documents are sent for credentialing.
• Order office supplies for all programs within the Behavioral Health Division.
• Maintain and support each programs on call schedule.
• Assist with the onboarding of Behavioral Health Division staff to ensure all supplies, sign on, and systems are set up for new staff.
• Review and distribute all incoming faxes and mail for Division.
• Maintain email distribution lists specific to Behavioral Health Division.

EDUCATION and/or EXPERIENCE

• Requires an Associates degree (Bachelors preferred)
• Three years of related experience
• Requisite education and experience

CERTIFICATION / LICENSURE

• None required