Customer Service Representative

Summary:                  

This position is perfect for someone who is looking for a consistent schedule Monday - Friday with weekends off.  3form offers a casual yet professional work environment in which you will be a valuable member of our team.

3form customer service representatives work with both internal and external clients to relay and communicate information about 3form and 3form products and processes.  A customer’s interaction with 3form Customer Service can sometimes be their first experience with 3form.  Having a positive and professional tone and demeanor is key to succeeding in this role.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following:

• This full-time, 40 hours/week position and is located in-office at our company headquarters in Salt Lake City.
• Answer incoming calls from 3form Sales Reps and customers.
• Ask appropriate questions to address customer inquiries.
• Respond to customer voicemails, emails, and chats in a timely manner.
• Assist with coverage of the front desk which entails face-to-face contact with customers & vendors.
• Work closely with Project Coordinators and Project Managers to resolve customer inquiries in one call.
• Make outbound calls to customers with order shipment updates.
• Report to work on time and adhere to scheduled shifts, including scheduled lunch breaks.
• Other duties may be assigned.

Competencies:

• Customer Service - Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Interpersonal Skills - Listens to others without interruption.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively.
• Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required - High school diploma or general education degree (GED)

Preferred - Some college experience along with 2-3 years of experience with inbound and/or face-to-face customer service experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to speak effectively before customers or employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

To learn more about 3form please visit 3-form.com.