Senior Associate - Digital Product Management - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

About Enterprise Architecture:  

Enterprise Architecture is an organization at American Express, and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include: 

1. Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise. 

1. Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support. 

1. Governance: this pillar is responsible for defining technical standards and developing innovative tools that automate controls to ensure compliance. 

1. Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach. 

Role summary:
We’re hiring a Senior Associate to own reporting and analytics for Open Banking initiatives. You will design, build, and automate reporting journeys, including executive dashboards, produce regulatory reports, perform ad-hoc analysis to answer business questions, and partner closely with product, engineering, legal, and compliance teams to translate data into clear, actionable insights. 

Responsibilities:

• Build, maintain, and automate recurring operational (API health) and executive reporting (scorecard metrics) for the Open Banking program.  

• Maintain, refine, and build dashboards and visualizations that summarize API usage and health, KPIs, and servicing metrics that can be used to gain Cardmember usage insights and drive product development enhancements.  

• Produce regulatory and compliance-ready reports; support audit requests as required.   

• Perform ad-hoc analysis and root-cause investigations to inform product and compliance stakeholders.  

• Collaborate with engineering to perform data warehouse migration, automate report generation where feasible, maintain data quality, and implement overall democratized tracking of Third-Party Partners’ API usage and Cardmember metrics.  

• Collaborate with internal enterprise teams to understand best practices and uncover any reporting gaps. 

Required qualifications:

• 3+ years of experience in reporting, analytics, or business intelligence (preferably in financial services, payments or fintech).  

• Experience with SQL — able to write efficient queries, join large tables, and optimize aggregations.  

• Experience building dashboards and scheduled reports us