Insurance Billing/Collections Assistant II - Physicians Billing Service

Scheduled Hours

40

Position Summary

Performs follow-up insurance billing and makes collections calls to patients. Includes
verifying accuracy and completeness of claims and contacts insurance companies in regard to expediting payments from various payers for physician’s services.

Job Description

Primary Duties & Responsibilities

• Contact patients by telephone to collect on outstanding balances. 
• Contact patients at home or alternative phone numbers to collect payment in full, set up payment plan, settlement of account arrangements, and obtain insurance information. 
• Communicate and educate patients on insurance plans, explain insurance payments, facilitate patient contact with insurance companies to explain benefits and/or appeal for payment. 
• Update insurance information and all associated financial classes, and verify eligibility through all available systems (over 25 insurance websites, BJH system, online eligibility system, etc.). 
• Transfer payments on patients’ accounts, correct contractual adjustments, and pre screen patients for possible Financial Assistance/Charity. 
• Skip trace to find current patient address and phone numbers for billing purposes.
• Update demographic information. 
• Working knowledge on how to process special billing, work release, homeless, worker’s compensation, and risk management accounts.
• Attention to detail, organizing follow-up telephone calls, insurance filling, and following Self Pay policies are key factors.
• Answer in-coming calls with superior customer service skills in responding to patient needs.
• Demonstrate customer service skills and establish a clear understanding of the patients account and responsibility for payment. 
• Collect payment in full, set up payment plan, settlement of account arrangements, and obtain insurance information. 
• May fill in or and/or assist other collection unit employees and other duties as assigned. Some face to face contact with patients required.

Preferred Qualifications

Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involve dealing with confidential information.

Required Qualifications

• High school diploma or equivalent high school certification.
• Two to three years of related experience in bookkeeping/accounting and/or medical collection setting.

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

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