Community Manager | Marketing Creative Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

THE ROLE

Community Managers are responsible for maintaining, curating, and analyzing a brand's social media presence. Effective and impactful community management results in a deep understanding of how a brand's audience interacts, responds, and engages on social.

This role will be focused on several accounts in the tech/electronics and sports gaming space. Work will span across both B2C and B2B, with channel support including management of Facebook, Instagram, TikTok, YouTube, X, and LinkedIn. 

This Community Manager role requires close collaboration and integration with all areas of the business (media, tech, and data) and this person will be expected to be able to frame their work with insight and strategic thinking, all underpinned with knowledge of social platforms and organic content. 

KEY RESPONSIBILITIES

The role of Community Manager is exciting, varied and constantly evolving. In this role, you will:

• Lead content calendar planning and regular maintenance; daily, monthly, and quarterly, in collaboration with Creative, Design, and client teams 
• Schedule and publish content across a brand's social platforms
• Own community engagement and moderation by monitoring the brand’s platforms throughout the week—directly responding to users, proactively engaging relevant brand and user accounts, ensuring there are no issues like spamming, and escalating crisis issues to appropriate teams
• Be on the pulse of the competitive and cultural landscape on social to contribute to forward-thinking ideas that can put brands at the helm of new conversations
• Deliver weekly trendspotting reports along with social opportunities for the relevant brand to lead or participate in based on social listening
• Be a trusted authority on best practices for organic social and ensure content published adheres to best practice
• Provide ongoing support and responsiveness for client teams via Slack
• Report on organic performance (weekly, monthly); analyze data and leverage insights from regular reports to consistently improve performance
• Assist with writing accompanying post copy in the brand’s tone of voice
• Assist in development of a social playbook

SKILLS AND PREVIOUS EXPERIENCE REQUIRED

Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below.

Essential:

• 2+ years relevant experience within a community/social media management role
• Familiarity with Airtable, Sprout, and Khoros
• Live and breathe social media
• Strong copywriting skills
• Exposure to organic social work that has successfully built community
• Experience providing inspiration
• Ability to remain focused under pressure and get stuff done on a tight deadline
• A love for learning and teaching new things
• Great interpersonal and listening skills
• A high attention to detail

Nice to have:

• Experience with emerging technologies
• Experience working with tech/electronics brands
• Passion for gaming
• Solid presentation skills

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary range for this position is $65,000 - $75,000. Salary is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal