Customer Service Rep

Customer Service Representative

 

Position Summary

OPEX Corporation is seeking to fill the full-time Customer Service Representative position for the Parts department. This role will be responsible for various tasks including, but not limited to creating and maintaining orders, engaging with customers to address inquiries and concerns to ensure customer satisfaction, performing research, communicating with customers and OPEX employees, and other office duties. 

 

This position would be one of the following: Monday through Friday 7:00am –3:30pm, 8:00am-4:30pm, 9:30am-6:00pm with occasional overtime. If you are a communicative, diligent, punctual and detail-oriented individual then OPEX may be the right place for you to pursue your career.

 

Essential Responsibilities

• Review and manage customer purchase orders to ensure appropriate information
• Enter and maintain customer orders into the Oracle ERP System
• Engage with internal and external customers, via phone and e-mail to ensure customer satisfaction 
• Maintain ASN within customer portals. 
• Communicate and consult with various departments to find appropriate solutions to customer inquiries.  (Accounting, Shipping, Field Service, Technical Support Departments)
• Maintain and run reports
• Other duties as assigned

 

Qualifications

• High school degree or GED required
• Strong verbal and written communication skills
• Excellent customer service attitude, consistently pleasant phone manners.  
• Basic familiarity with common office programs including Microsoft Windows, Outlook, Word, Excel, etc. Oracle experience is a plus but not required.
• Previous Customer Service experience is a strong plus. 
• Moderate typing skills, including 10-key
• Previous experience with creating and maintain inventory orders within ERP system 
• Ability to run reports and understanding of database and spreadsheets is strongly preferred
• Team player and ability to maintain a positive attitude

 

 

Physical/Work Environments

•    Worker will be working in an office environment

 

The pay range for this position is $18 - $23 per hour, based on experience.

 

Company Overview

OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers. 

With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure. 

We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions. 

At OPEX, we are Next Generation Automation.

Benefits:

Benefits include, but are not limited to:

• Full medical, dental and vision with low employee contribution rates
• Paid holidays and PTO allowance
• 401k with matching and profit sharing
• Basic life insurance, short term and long-term disability
• On-site fitness facility
• Tuition reimbursement available

OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.