Director of Process Excellence (Full-Time/Day) Center City

Job Details

The Director of Process Excellence is responsible for managing the Business Process Analyst and Recall Administrators. This is a highly strategic role, that is accountable for developing and implementing strategies to improve the operational effectiveness of the greater Supply Chain organization by consistently reviewing and updating all SCM policies, processes, and workflows. Additionally, this position is responsible for overseeing the management and execution of the recently redesigned recall management program across the TJU system; to ensure adherence to the recall management system throughout Enterprise by monitoring project KPIs and working with SCM stakeholders to adjust the program as needed.

Job Description

Summary
The Director of Process Excellence is responsible for managing the Business Process Analyst and Recall Administrators. This is a highly strategic role, that is accountable for developing and implementing strategies to improve the operational effectiveness of the greater Supply Chain organization by consistently reviewing and updating all SCM policies, processes, and workflows. Additionally, this position is responsible for overseeing the management and execution of the recently redesigned recall management program across the TJU system; to ensure adherence to the recall management system throughout Enterprise by monitoring project KPIs and working with SCM stakeholders to adjust the program as needed.

Job Duties

• Supervise and professionally develop the Business Process Analyst and Recall Administrators. Provide regular feedback, coaching, and performance reviews to ensure continuous improvement and staff development.
• Develop a policy/process management and standardization management strategy based on inputs from Supply Chain leadership, team members, and stakeholders. Ensure the strategy aligns with organizational goals and addresses the specific needs of the supply chain team.
• Oversee the end-to-end recall management process. Conduct tracking and facilitate documentation of all recall activities. Identify and develop recall management response processes and policies; adapting to any new software or technologies.
• Build relationships with suppliers, key SCM stakeholders, and other TJU personnel to facilitate an effective and efficient recall management program. Communicate recall management information to internal and external key stakeholders.
• Prepare SCM budget with assist from SCM Executive leadership. Review monthly reports for expense variances. Report monthly to SCM Executive leadership unreasonable variances.
• Develop and monitor key performance indicator (KPIs) dashboards to measure the efficiency, effectiveness, and standardization of the Supply Chain organization’s processes. Develop and monitor key performance indicators (KPIs) to measure the recall management program’s effectiveness and efficiency. Monitor the recall management through KPIs and dashboards for compliance, work with other key SCM stakeholders when the activities deviate from the process.

Minimum Qualifications

• Bachelor’s Degree in related field
• 4 years in business process-related roles; preferably within a supply chain environment.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in process mapping and modeling tools (i.e., Microsoft Visio).
• Strong analytical skills and experience with data analysis tools (i.e., Excel, SQL, Tableau).
• Outstanding communication and interpersonal skills, with the ability to work effectively with diverse teams
• Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

Preferred Qualifications

• Master’s Degree in related field
• ICGB - Certified Lean Six Sigma Green Belt - International Association for Six Sigma Certification

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Mark