Senior Director, Product Management - Talent and Performance Management

Center 1 (19052), United States of America, McLean, Virginia

Senior Director, Product Management - Talent and Performance Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

In this role, you’ll be expected to demonstrate proficiency in five key areas:

• Human Centered 

  • You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage

  • You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs

• Business Focused 

  • You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One

  • You’ll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically

• Technology Driven

  • You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics

  • You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems

  • You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind

• Integrated Problem Solving

  • Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. 

  • Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.

• Transformational Leadership 

  • You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments

  • You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way

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As part of the Talent and Performance Management role, you will:

• Lead the product strategy for consumer-grade talent and performance management experiences at Capital One; you’ll take a broad view of both external, market-leading platforms and Capital One’s enterprise HR priorities to shape an inspiring multi-year vision and roadmap for our talent and performance products

• Lead teams of world-class product managers who will continually raise the bar on what great looks like across product strategy and roadmap development, design, documentation, testing, and monitoring 

• Partner with a broad range of stakeholders across business, technology, cyber, risk, and legal to ensure we are meeting the needs of our customers while maintaining a holistic view of tradeoffs and risks 

• Collaborate with peers leading product and platform initiatives across the enterprise to ensuring continual knowledge sharing and feedback loops to drive innovation and minimize arbitrary uniqueness

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We want you if you are: 

• Intellectually Curious. You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. Y