Medical Group - Lead Resource Specialist - Carrizozo Clinic

Overview

Summary:Has demonstrated the ability to train staff in all clerical functions to include registration, scheduling, pod secretary/check out and medical records. Scrubs provider schedules daily to ensure proper scheduling is taking place and that proper patient check-in, insurance verification and guarantor is correct. Understands different training methods and can adjust training method to suit the learner. Acts as a resource to all staff on a continuing basis. Reviews Epic queue daily to work prior authorizations and ensure authorization is obtained in a timely manner. Demonstrates a commitment to Presbyterian s Sense of Mission by role modeling the CARES behaviors and appropriate customer service techniques daily.

Type of Opportunity: Full Time FTE: 1.000000 Exempt: No Work Schedule: Days

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Qualifications

Other information: High school (G.E.D.) required. Two years experience fielding healthcare with significant MD and patient interaction is required. Physician office experience preferred. Minimum of one year EPIC experience. Must be able to demonstrate competency in registration and scheduling. Ability to pass all EPIC competencies within 30 days of hire.UPDATED 5/6/2022

Education:Essential:* High School Diploma or GED

Responsibilities

Responsibilities:*Perform the duties of the clerical staff in all functional areas to include Registration, Scheduling, Pod Secretary/Check Out and Medical Records daily. Has demonstrated competence in all specified areas*Acts as a core member of the Peer Interview Team utilizing all interview techniques*Train and mentor clerical staff in the areas of Registration, Scheduling, Pod Secretary/Check Out and Medical Records*Administer competency testing to staff, review results and make recommendations for further training if needed*In absence of the Clerical Supervisor, will coordinate the staffing schedule to ensure accurate and competent coverage in the event of staff vacations and call-ins*Facilitates the operations of the clinic by providing support to clerical staff when Clerical Supervisor is absent from the site. Communicates appropriate situations to Clinical Supervisor and Practice Administrator*Obtain authorizations from payers for procedure orders sent out by primary care providers. *Completes daily deposit and ensures cash, checks and credit cards balance with Epic/Dentrix daily reports. Completes and transmits monthly Deposit log by assigned due date. *Scrubs provider schedules daily to ensure proper scheduling is taking place and that proper patient check-in, insurance verification and guarantor is correct. Coaches staff when errors are found and documents coaching sessions. * Performs other duties as assigned.

Benefits

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

https://www.phs.org/careers/why-work-with-us/benefits

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

About Our Regional Delivery System

Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more