Jobs and Careers

Part Time Associate, Asset Protection Host

Wayfair Inc.

United Statespart_timeVerifiedPosted 7 May 2025

💰 $34,000/yr

About the role

Part Time Associate, Asset Protection Host - Wayfair Stores

Location: 3232 Lake Ave., Wilmette, IL 60091

The pay for this position is $17.00/hr however, base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Overview

As an Asset Protection Host, you will support the Asset Protection and Store Leadership team by contributing to the overall guest experience by welcoming and thanking guests and employees into the retail store. This is a people-facing role and requires the right candidate to be engaging, charismatic, and eager to engage regularly with customers and employees. In addition to greeting and engaging guests, this role will also play a large part in identification of unethical behavior by guests and employees, and requires one to have effective communication to report behaviors to the Asset Protection Leadership.

What You’ll Do

Customer Experience and Greeting/Engaging at the store’s entrance/exits

Greet and Engage customers at the front door(s) during business operating hours.
Provide guidance and directions to customers who have inquiries and/or concerns
Communicate with store leadership and Asset Protection for customer assistance
Maintain their post, while providing clear and friendly information to customers

Theft Identification / Prevention

Identify guests who may exhibit signs of dishonesty and communicate observations with the AP Lead, Manager or AP Specialists on duty
Provide witness support during a shoplifting apprehension and investigation
Communicate concerns of suspected dishonesty (internal or external theft) to the AP Manager and Lead.

Safety Focus

Identify and communicate any safety related concerns on the sales floor or back of house, by conducting safety related walks / audits.
Share feedback with store and AP leadership on safety observations
Proactively react to safety incident involving guests or associates
Complete thorough safety reports as required
Attend safety related meetings to share safe ways of working and best practices

Security Desk Support

Work at the security desk to aid in the safe check in/out of associates for their shifts.
Monitor store cameras (entrance, exit, BOH) for activity
Greet and engage associates as they arrive and depart
Assist the store Administrative Assistant with answering phones, checking voicemail, answering associate inquiries, device check in/out, and documenting necessary reports.
Respond to associate / customer injuries and incidents as needed
Log and record incidents reported to the Security AP desk including but not limited to: incidents of fraud or theft, safety related incidents, other loss/risk concerns.

What You’ll Need

1+ year of customer experience in a retail or customer facing setting
Flexible availability (nights / weekends)
Excellent customer service skills - including written and verbal communication
Knowledge of Google Systems including email, google sheets, and other google platforms
Ability to stand for long periods of time
Ability to lift up to 15 pounds unassisted

Physical Demands