Business Operations Analyst

Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we’re bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.

Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.

About the Role

Frontera Health is seeking a data-driven and detail-oriented Business Operations Analyst to join our Business Operations team in support of our mission to deliver high-quality ABA services across New Mexico and Colorado. You’ll work directly with our Director of Business Operations and cross-functional teams to create tools, models, dashboards, and documentation that empower strategic decisions, streamline clinical operations, and enhance the customer experience.

You will play a key role in supporting everything from resource forecasting and clinic performance analytics to tool functionality and customer feedback loops. This is a high-impact role for someone who thrives on making data useful and actionable in a growing healthcare environment.

What you’ll do

Operational Analytics & Forecasting

• Build and maintain resource forecasting models to support staffing and capacity planning
• Analyze clinic performance trends and support data-informed decisions to improve operational efficiency
• Support pipeline management through reporting and analysis of referrals and intake workflows

Customer Experience & Feedback

• Design and manage customer experience survey tools
• Analyze results and generate actionable insights to improve satisfaction and retention
• Partner with clinical teams to develop feedback loops and programmatic improvements

Tooling & Reporting

• Create, maintain, and optimize dashboards and KPIs in tools like Looker
• Manage and document analytics across platforms including Frontera Tools, Passage Health, CRM
• Develop and maintain process documentation and case studies related to Frontera technology

Project & Process Support

• Contribute to tooling and process enhancements, ensuring functionality aligns with clinical and operational needs
• Partner on Frontera technology case studies to showcase innovation and impact
• Ensure consistent documentation across systems and processes

Qualifications

• Bachelor’s degree in Business, Healthcare, Data Analytics, or related field
• 1 to 3 years experience in business analysis, operations, or healthcare analytics (Healthcare experience is a plus; strong interest in Healthcare is a requirement)
• Strong analytical and problem-solving skills with experience using Excel, SQL, Looker, or other BI tools
• Comfortable managing multiple projects and cross-functional relationships
• Excellent written and verbal communication skills
• Experience in process documentation and workflow mapping is a plus

Self-starter with a strong bias toward action and impact

Why Join Frontera Health?

• Make a Difference: Impact the lives of children and families navigating Autism Spectrum Disorder (ASD) and support them in reaching their goals.
• Collaborative & Mission-Driven Environment: Join a team that values support, collaboration, and ongoing growth within a fast-growing organization.
• Professional Development: We invest in your career advancement through ongoing training and mentorship.
• Comprehensive Benefits: Enjoy competitive compensation and benefits as part of a mission-driven company.

Ready to Make an Impact? We encourage you to apply!

We have determined a salary range for this position that takes into account several factors including experience, k