TextCare Specialist

About One To One Health

One to One Health is an innovative healthcare company that prides itself on delivering relationship-driven care. We were founded by a primary care physician whose passion is delivering the best healthcare outcomes with a focus on a patient experience that reduces barriers to care. One to One Health is excited to be growing its telehealth team, expanding from at-work employer clinics to better serve new clients and their employees. One to One’s telehealth product is called TextCare and leverages our onsite clinical and telehealth experience serving school systems, manufacturers, and large universities and extends our exceptional services to smaller companies – again with a focus on delivering exceptional care.

We are excited to grow our TextCare team by expanding services on-site at the Georgia State University (GSU) Student Health Clinic in Atlanta, GA. TextCare is One to One’s signature virtual care offering, designed to meet patients where they are, especially important for college students managing busy academic lives.

About The Role

This is an exciting opportunity for a Medical Assistant to help shape the virtual care experience for students at GSU. You’ll be based on campus, working directly with students in both virtual and in-person capacities. As a TextCare Medical Assistant, you'll develop meaningful, trusted relationships with students, supporting their health needs in a convenient, low-barrier environment.

Position Summary: The Medical Assistant (MA) is the starting point for each telehealth encounter and plays a vital role in maintaining continuity of care. The MA builds relationships with patients through responsive, clear, and effective communication. The day-to-day role involves triaging patients and coordinating care; dynamically responding, scheduling, charting, referring, setting tasks, and initiating follow-up. The TextCare team communicates with and treats patients in a caring and compassionate manner using multiple communication methods, including text, phone, video, and email. The ideal representative is proficient with technology, focused on patient experience, and enjoys a dynamic collaborative environment – working closely with providers to deliver seamless care. 

ESSENTIAL FUNCTIONS 
•    Monitoring the patient engagement software for incoming messages and responding to those messages with a patient-first approach.
•    Delighting patients with timely and compassionate responses, building the initial relationship that makes TextCare their preferred healthcare resource for problems big and small.
•    Conducting initial patient intake, confirming their identity, reviewing previous uses, and directing them to available providers.
•    Maintaining effective communication and continuity of care – connecting patients and providers in a timely and seamless manner.
•    Securing patient information while maintaining patient confidence by completing and safeguarding medical records.
•    Dynamically support TextCare, coordinating closely with providers while maintaining TextCare operational efficiency.
•    Assisting with scheduling and other care coordination activities.
•    Protecting the practice by adhering to professional standards, federal, state, and local healthcare policies.

REQUIRED SKILLS/KNOWLEDGE 
•    Ability to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems. 
•    Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care. 
•    Proficient in basic technology (Microsoft products, etc). 
•    Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates. 
•    Ability or willingness to learn basic Electronic Medical Record (EMR) systems. 
•    Ability to multi-task and work independently with excellent organizational skills.  
•    Must possess a strong sense of professionalism 
•    Must thrive in a team dynamic 
•    Ability to read, write, and communicate the English language.  
•    Ability to effectively communicate both orally and in writing