IT Support Agent (Hybrid Flexibility)

Overview:
We are seeking a detail-oriented IT Support Agent focused on Application Support to join our growing technology team. In this role, you will provide end-user support for business applications, troubleshoot software-related issues, and collaborate closely with internal teams and vendors to ensure optimal system performance. The ideal candidate is customer-focused, analytical, and experienced in supporting enterprise applications in a fast-paced environment. This position offers two days of remote flexibility each week.

Responsibilities:

• Serve as the first point of contact for application-related inquiries and support requests
• Troubleshoot, diagnose, and resolve software and application issues, escalating to Tier 2/3 as needed
• Manage incoming tickets, incidents, and service requests through the IT service management system
• Install, configure, and update applications across user environments
• Provide user training, documentation, and guidance on system functionality and best practices
• Collaborate with application owners, developers, and vendors to support patches, upgrades, and enhancements
• Assist with system testing, validation, and quality assurance of application changes
• Monitor application performance and proactively identify areas for improvement
• Maintain detailed records of support activities, resolutions, and knowledge base materials
• Support user account management and access controls within supported applications