Application Support Senior Professional

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Support Senior Professional

What does a successful Senior Application Support Professional do at Fiserv?

As a Senior Application Support Professional on the Token Service Provision Support (TSP) team, you will lead detection and troubleshooting of issues that affect normal operations of our TSP services across multiple platforms and application. This includes deploying and maintaining Windows clusters, adding and removing application Web Services, and keeping a track of all the running Windows and application batch jobs in Trust Service Manager (TSM), Instant Digital Issuance (IDI), Push Provisioning and CardInk. You will support utilities for managing Windows and Linux solutions used in payment processing and implementation of core configurations to surrounds for Hardware Security Module (HSM). You will partner with the product team and support the development teams on taking over support responsibilities for efforts that should belong with AppOps support.

What you will do:

• Act as a Windows Administration or Java development SME capable of troubleshooting issues and making sensitive/critical configuration changes to the Windows environment, to facilitate normal transaction and provisioning requests
• Participate in 24x7 on-call rotation to address Service Point escalated issues impacting Financial Institutions, token provisioning, transaction processing, and access to Payments surrounds that leverages the TSP environment
• Create application monitoring scripts and automate alerts to inform technical and product teams of problems
• Work with CPT/DTs ensuring AppOps has all artifacts and information required to deploy to and support production
• Support switch systems maintenance events and develop a broad understanding of financial service business through training, partnering with teammates and business analysts
• Work with Change Management/Release Managers on the evaluation of change events and in planning work items for production deployment
• Document install and new defects, and assign severity to the problem that occurred, and work with various teams to determine root cause

What you will need to have:

• 4+ years of experience in Windows administration and development
• 4+ years of experience with Windows Security/HSM hardware
• 4+ years of development experience with Java and hands-on familiarity with SQL
• 4+ years of experience in certificate management and provisioning in Azure or AWS
• 4+ years of experience with Lean / Agile development methodologies
• 4+ years of experience with Oracle, Shell and Perl scripting
• 4+ years of experience in Linux commands and administration
• Bachelor’s degree in computer science, information systems, or a related field, or an equivalent combination of education, work, and military experience

What would be great to have:

• Plastic certification is a plus
• Knowledge of ITIL production support best practices

Important info about this role: 

• We’re better together. This role is fully on-site.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. 

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payment