Water Solutions CRM Salesforce Business Process Owner

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

DuPont Water Solutions (DWS), a $1.5B global business, focused on solving global challenges in water purification, conservation, and reuse as well as purification solutions throughout the life sciences industries. DWS serves its thousands of customers in diverse markets through three major market segments, Industrial Water & Energy, Drinking Water & Desalination, and Life Science & Specialties.

DWS provides the broadest, proven, end-to-end portfolio of water-treatment and separation technologies for the production and purification of the most commercially important products around the globe. DWS is expanding our participation aligned to the megatrends such as health & wellness, sustainability and digital and we remain uniquely positioned to solve the challenges created by global population growth and increasing water stress.

Reporting to the Business Operations Leader in the DuPont Water Solutions business, the CRM Salesforce Business Process Owner will have global ownership of our Salesforce.com (SFDC) CRM platform.  This role will drive optimal Salesforce utilization and implement commercial excellence enhancements across our business.

Please note our teams do work a hybrid schedule which is 3 days onsite and 2 days remote each week. Candidates should live within a commutable distance from our office in Wilmington, DE.

Key Responsibilities:

• Implement Enhancements that Drive Growth:
  • Work with the Growth Portfolio Leader to translate our growth strategy into a CRM enhancement roadmap and execution plan.
  • Launch new SFDC capabilities that will increase our pipeline growth, like installation tracking and automated replacement creation.
  • Improve distributor collaboration and win rates through SFDC communities.
  • Collaborate with the marketing team to enhance lead conversion and increase new demand for both existing and innovation products.
  • Explore digital and external lead sources to build our prospect funnel.

• Governance and Data Health of Salesforce:
  • Represent Water business as primary liaison with IT for all SFDC development and run and maintain work.
  • Ensure that our existing SFDC processes run smoothly – including contract approvals, CPQ price approvals, account merges, innovation tracking, lead routing, and opportunity management.
  • Create and monitor Water’s SFDC data health metrics.  Leverage regional resources to improve data health.
  • Leverage strong relationships with Demand Planners and Sales to ensure SFDC opportunity data health and connection to the demand forecast.

• Assist Salesforce Users and Prompt Adoption:
  • Work with regional resources to create and manage SFDC user access and roles/profiles.
  • Develop and deliver ongoing training modules to the Sales Teams to drive disciplined and accurate usage of SFDC.
  • Responsible for proactive communications to users on SFDC enhancements.
  • Conduct regular internal VOCs and external benchmarks on process efficiency and adoption to identify areas for improvement to further drive adoption.

• Provide Key Insights:
  • Collaborate with the Growth Portfolio Leader and Regional Commercial Directors to track KPIs and deliver insights that help guide business decision-making.
  • Provide dashboards and reports to key stakeholders and communicate SFDC enhancements status and progress to plan on a regular basis.
  • Support Sales and Demand in their regional SFDC pipeline review processes.

Qualifications:

• Strong understanding of SFDC platform and best practices.  5+ years of experience using SFDC CRM to enhance business processes.
• Bachelor’s degree or higher in a technical or business field
• 10+ years relevant experience in a B2B environment.  Ability to collaborate effectively across functions, geographies, and levels in the organization and build positive working relationships with coworkers and internal customers.
• Clear understanding of how to define processes and manage ongoing process improvement
• Execution focus – self-accountable for driving fast results, entrepreneurial spirit
• Demonstrated critical thinkin