Senior Manager, Software Engineering

Position Summary...

What you'll do...

As a Senior Engineering Manager within the Sam's Tech team, you'll be at the helm of the Production Support and Site Reliability Engineering (SRE) team for Sam's Club eCommerce. Your leadership will guide a team of skilled engineers, overseeing the seamless operation of samsclub.com and mobile applications. Your team will ensure maximum uptime, reliable monitoring, effective alerting, proficient incident management, and efficient resolution of escalated member issues within the Sam's eCommerce platform. The ultimate objective is to ensure the reliability of our platform and enhance the experience for our members.

About Team:
Sam's Club is our membership warehouse club, a business model that provides our members with high-quality products at prices that are unrivaled by traditional retail. Sam's Club provides a carefully curated assortment of items, as well as developing and leading technologies and services such as Scan ; Go, Club Pickup, and home delivery service in select markets. Sam's Club also provides travel, auto purchasing, pharmacy, optical, hearing aid centers, tire and battery centers, and a portfolio of business operations support services.

What you'll do:

• Lead and Mentor: Oversee a team of talented engineers, providing guidance, mentorship, and career development opportunities.
• Technical Leadership: Drive the design, development, and implementation of cutting-edge solutions for ecommerce product support and SRE. This includes:
  • Modernizing support infrastructure (e.g., processes, knowledge bases, chatbots)
  • Implementing robust monitoring, alerting, and incident response systems
  • Automating routine tasks and improving operational efficiency
  • Enhancing system performance, scalability, and availability
• Customer Focus: Prioritize customer experience in all aspects of product support and SRE.
• Innovation: Foster a culture of innovation and continuous improvement within the team.
• Collaboration: Collaborate effectively with cross-functional teams (product management, engineering, etc) to achieve shared goals.
• Technical Expertise: Stay abreast of the latest technologies and industry best practices in ecommerce, support, and SRE

What you'll bring:

Proven experience as a Senior Software Engineering Manager or a similar leadership role in an ecommerce environment.

Strong technical expertise in relevant areas, including:

• Cloud computing platforms (Azure, GCP, AWS), Kubernetes
• SRE, DevOps principles and practices
• Microservices architecture
• Data analysis and visualization
• Agile development methodologies
• Excellent communication, interpersonal, and leadership skills.
• Passion for customer experience and a strong drive to exceed expectations.

Please note- "Immigration sponsorship is not available in this role".

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career